Jianna Baker
Aventura,FL
Summary
Service-focused Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills. Highly recognized for customer satisfaction and retention through actively listening to customer needs, being responsive and going above and beyond to ensure satisfaction. Excellent multitasking, time management and verbal communication talents.
Overview
20
20
years of professional experience
Work History
Terminal Manager
Evo Transportation, Inc.
05.2022 - 10.2023
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times boosting scores to 99%
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored employee performance and productivity.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Freight Coordinator
Mail Management Services, Inc.
07.2021 - 05.2022
- Originated and implemented operational processes and procedures, amplifying productivity.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Maintained strong relationships with carriers, fostering trust and reliability in transportation partnerships.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Strengthened supplier relations by maintaining open lines of communication regarding capacity availability, rates, and service expectations.
- Managed approximately 50 incoming calls, emails, texts per day from customers.
- Organized and detail-oriented with strong work ethic.
Vice President, Backhaul Utilization
Evo Transportation, Inc.
02.2019 - 07.2021
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in team setting, providing support and guidance.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Oversight and coordination for USPS peak season
- Headed postal peak season for mail contracts with dispatch of 125+ trucks daily
- Repositioning of equipment with fleet team throughout country
- Reduced dollars by using internal drivers to move equipment nationwide with no outsourcing.
Assistant Operations Director
Ursa Logistics, Inc.
11.2017 - 07.2021
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Played pivotal role in driving organizational change by identifying areas for improvement and leading efforts to implement necessary adjustments.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Collaborated closely with Operations Director in setting goals, establishing priorities, and developing long-term strategies for continued success.
- Managed USPS contracts throughout Midwest and Southeast
- Over forty contracts with mileage of over 32M annually
- Liaised with postal service for route oversight
- Improved customer satisfaction rates by addressing concerns promptly and implementing systemic solutions when appropriate.
- Strengthened relationship between USPS and company by direct contact
- Direct contact with drivers, fleet over 250 tractors and trailers
- Completed numerous routes with drivers to understand complexities of routes and timing.
Director of Operations
FSR/PCC Trucking, Inc.
04.2004 - 10.2017
- Oversaw all aspects of regional carrier transporting US mail, packages, and race cars throughout eastern half of US
- Oversaw all AP, AR, HR, banking, purchasing, materials management, and payroll for 200+ drivers and office staff
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Promoted culture of safety within organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular checks.
Education
Bachelor of Science - Restaurant, Hotel, Institutional Management
Purdue University
West Lafayette, INCertificate of Achievement - Italian
University of Bologna
Skills
- Transportation management
- Conflict resolution
- Dispatch
- Route Optimization
- Communication
- Scheduling
- Fleet management
- Customer service
- Decision-maker
- Team leadership
- Strategic planning
- Operations management
- Organizational skills
- DOT Regulations
- Negotiations
- Logistics Management
- Transportation management systems
- MS Office Suite
Websites
Professional Development
- Supervisor Drug and Alcohol Training
- HOS Operations Training
- Monthly Safety Training through Infiniti-Workforce Solutions
Languages
Italian
Limited Working
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"She stood in the storm and when the wind did not blow her way, she adjusted her sails"
Elizabeth Edwards
Timeline
Terminal Manager
Evo Transportation, Inc.
05.2022 - 10.2023
Freight Coordinator
Mail Management Services, Inc.
07.2021 - 05.2022
Vice President, Backhaul Utilization
Evo Transportation, Inc.
02.2019 - 07.2021
Assistant Operations Director
Ursa Logistics, Inc.
11.2017 - 07.2021
Director of Operations
FSR/PCC Trucking, Inc.
04.2004 - 10.2017
Bachelor of Science - Restaurant, Hotel, Institutional Management
Purdue University
Certificate of Achievement - Italian
University of Bologna