Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Jianna Francis

Ooltewah,TN

Summary

Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity. Dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

2025
2025
years of professional experience

Work History

Administrative Assistant/Team Leader

Estner Injury Centers
Pawtucket, RI
12.2022 - 01.2025
  • Greet visitors.
  • Assist patients in completing documents, case histories, or forms.
  • Direct contact with personal injury law offices regarding patient care. Periodic in-person visits to personal injury law firms.
  • Screen and triage incoming calls to the office.
  • Schedule patient appointments, and assist the doctor with patient coordination.
  • Enter medical records, technical library, and correspondence files.
  • Maintain an organized and efficient workflow.
  • Bookkeeping duties: credits and collections.
  • Process initial notes and liens to law offices.
  • Prepare all discharge packets for the law office and/or insurance companies.
  • Process disability paperwork.
  • Maintain proper communication with the office manager.
  • Direct patient flows.
  • Administer the Medical Assistant's daily tasks.
  • Update work lists.

Medical Assistant

Estner Injury Centers
Pawtucket, RI
01.2022 - 12.2022
  • Prepared treatment rooms for patient examinations.
  • Handled general office duties to support administrative staff during peak hours.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted back-office patient processes to reduce office wait times.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Explained treatment procedures and physicians' instructions.

Activity Aide

Lincolnwood Rehabilitation & Health Center
North Providence, RI
  • Led daily walks around the facility grounds to promote physical activity among residents.
  • Assisted with planning and implementing activities for elderly residents, including art classes, music therapy, and physical exercise.
  • Maintained a clean environment before, during, and after each activity session.
  • Conducted assessments of resident's abilities to participate in various activities and developed individualized plans accordingly.
  • Facilitated group discussions among senior citizens on topics of interest.
  • Collaborated with other staff members to ensure that the needs of all participants are met.

Education

High School Diploma -

North Providence Highschool
North Providence, RI
06-2021

Skills

  • Critical thinking
  • Monitoring
  • Coordination
  • Instructing
  • Persuasion
  • Service Orientation
  • Equipment Maintenance
  • Operation and Control
  • Management of material resources
  • Time Management
  • Marketing
  • Indirect patient care
  • Data entry
  • HIPAA compliance
  • Intake control
  • Customer service

Custom

Hired as a Medical Assistant

Timeline

Administrative Assistant/Team Leader

Estner Injury Centers
12.2022 - 01.2025

Medical Assistant

Estner Injury Centers
01.2022 - 12.2022

Activity Aide

Lincolnwood Rehabilitation & Health Center

High School Diploma -

North Providence Highschool

Similar Profiles

CREATE PROFILE
Jianna Francis