Jianna Miles
Elizabeth,Colorado
Summary
Organized Office Coordinator with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. A dependable candidate juggling priorities with a positive attitude and willingness to take on extra responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Front Office Coordinator
Advanced Dermatology Skin Cancer And Laser Surgery Center
2022.12 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on company systems, form completion, and access to services.
- Processed debit and credit card and electronic check payments.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
Bartender
TopGolf
2022.05 - 2022.12
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Barback
TopGolf
2020.08 - 2022.05
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Cashier
Boondocks Food And Fun
2019.02 - 2020.08
- Greeted customers entering venue and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
Retail Sales Associate
Aeropostale
2018.11 - 2019.01
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Education
No Degree - Psychology
Colorado Early Colleges - Parker
Parker, CO12.2020
Skills
- Meeting Coordination and Support
- Handling Complaints
- Administration and Operations
- Data Communications
- Project Management Abilities
- Documentation
- Guest Inquiries
- High-Volume Environments
- Hospitality Service Expertise
Timeline
Medical Front Office Coordinator
Advanced Dermatology Skin Cancer And Laser Surgery Center
2022.12 - Current
Bartender
TopGolf
2022.05 - 2022.12
Barback
TopGolf
2020.08 - 2022.05
Cashier
Boondocks Food And Fun
2019.02 - 2020.08
Retail Sales Associate
Aeropostale
2018.11 - 2019.01
No Degree - Psychology
Colorado Early Colleges - Parker
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