Jianna Miner
Plainfield,IL
Summary
Experienced in collaborating with cross-functional teams to develop and implement effective data strategies that drive operational efficiency and enhance business performance.
Overview
14
14
years of professional experience
Work History
Inside Sales Manager/Office Manager
Hengli America
09.2018 - Current
- Quoted customers on hydraulic cylinders, valves, and motors, ensuring accurate pricing and product details to drive sales.
- Led the planning and execution of company events, enhancing team collaboration and company visibility.
- Conducted monthly sales data analysis to identify trends and growth opportunities, contributing to strategic decision-making.
- Utilized data visualization tools to effectively communicate business insights.
- Managed monthly office budgets, ensuring financial efficiency and compliance with company standards.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Served as the primary point of contact for new customers, effectively presenting product information and enhancing customer onboarding.
- Performed data entry in QuickBooks with an accuracy of 90+ words per minute, handling customer orders, billing, invoices, accounts receivable (AR), and accounts payable (AP).
- Prepared weekly AR/AP reports, providing insights into financial health and facilitating timely decision-making.
- Set up vendor accounts, managing relationships to ensure smooth procurement processes.
- Collaborated daily with suppliers in China to enter orders and ensure accurate billing for customers, streamlining international operations.
- Oversaw warehouse inventory management, maintaining accurate stock levels to meet customer demand.
- Prepared and coordinated shipments to customers, ensuring timely delivery and customer satisfaction.
- Addressed all QuickBooks-related issues, ensuring seamless financial operations.
- Scheduled pickups with freight companies, optimizing logistics and reducing shipping delays.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Customer Service Representative
Perkins Manufacturing
05.2016 - 06.2018
- Served as the initial point of contact for external customers, effectively managing 100+ calls daily to address inquiries and foster strong relationships.
- Acted as the front line for new customers, setting up and presenting all relevant product information to ensure comprehensive understanding and satisfaction.
- Managed data entry into the home-grown CRM system (E2), ensuring accuracy in customer records and order processing.
- Handled all customer order entries, contributing to streamlined operations and timely fulfillment of product requests.
- Created and managed daily production reports, providing insights to facilitate informed decision-making during team meetings.
- Maintained comprehensive customer information related to warranties and processes, enhancing service quality and accountability.
- Developed and managed a production backlog for daily meetings, effectively prioritizing tasks to optimize workflow.
- Oversaw accounts payable and accounts receivable, ensuring financial accuracy and timely processing of transactions.
- Managed all order entry accounts and purchase orders, contributing to effective inventory management and supplier relationships.
Clerical Production and Marketing Assistant
National Business Systems (NBS)
03.2015 - 03.2016
- Captured and managed data for Master Data, ensuring 100% data cleansing and integrity across systems.
- Managed and recorded all data into the Master System, maintaining accurate and reliable records for operational efficiency.
- Utilized a home-grown CRM solution (NBS Data Systems) for effective database management and customer relationship tracking.
- Designed and laid out documents for various purposes, ensuring clarity and professionalism in all materials.
- Proofread all documentation prior to print and distribution, maintaining quality and consistency across outputs.
- Led digital archiving initiatives, ensuring all data was kept 100% cleansed for the Master Data system.
- Managed the scanning and conversion of microfiche and microfilm documentation to optical character recognition (OCR), enhancing data accessibility.
- Oversaw all data entry tasks, both numerical and alphabetical, ensuring meticulous attention to detail and accuracy.
Data Entry Processor
Hallmark Services (BlueCross/BlueShield)
01.2011 - 08.2012
- Team Lead on Group Projects
- Managed all Claims - Entered & processed new and existing claims
- Managed all the Data Entry of New and Existing member applications
- Managed manual processes
- Scanning, Indexing, and upgrading customer's policies
- Trained new employees BC/BS processes and procedures.
Operations Coordinator and Administrative Assistant
Prologistix
08.2010 - 12.2010
- Reviewed applications with Human Resources and Management team
- Arranged calendars with Executives for interviews
- Basic frontline administrative Answering phones, filing, making copies
- Drug screenings/Background checks.
Education
Joliet Junior College
12.2015 - 05.2016
Skills
- Budgeting and Financial Management
- Data Entry and Software Proficiency
- QuickBooks Proficiency
- Inventory Control
- Customer Relationship Management
- Event Planning
- Cross-Cultural Communication
- Organizational Skills
- Logistics Coordination
- Database Management
Referencesavailable
True
Timeline
Inside Sales Manager/Office Manager
Hengli America
09.2018 - Current
Customer Service Representative
Perkins Manufacturing
05.2016 - 06.2018
Joliet Junior College
12.2015 - 05.2016
Clerical Production and Marketing Assistant
National Business Systems (NBS)
03.2015 - 03.2016
Data Entry Processor
Hallmark Services (BlueCross/BlueShield)
01.2011 - 08.2012
Operations Coordinator and Administrative Assistant
Prologistix
08.2010 - 12.2010
Similar Profiles
Li (Catherine) ZhuangLi (Catherine) Zhuang
Chief Operating Officer at Hengli AmericaChief Operating Officer at Hengli America
Jose Alberto CortesJose Alberto Cortes
Supervisor De Operaciones at Hengli MéxicoSupervisor De Operaciones at Hengli México
DOUG CAMPBELLDOUG CAMPBELL
Senior Vice President of Sales at Golfbuddy America /Golfzon, Sparms America, Saintnine /NexenSenior Vice President of Sales at Golfbuddy America /Golfzon, Sparms America, Saintnine /Nexen
Richard Maxwell JaranillaRichard Maxwell Jaranilla
Stretch Therapist at Stretch Therapist Stretch ClubStretch Therapist at Stretch Therapist Stretch Club
Ebenezer AgyareEbenezer Agyare
Produce Stocker at Simon's Mini MartProduce Stocker at Simon's Mini Mart