Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ji'Anna Patillo

San Antonio,TX

Summary

Accomplished assistant in handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

2
2
years of professional experience

Work History

Administration Assistant

Unlimited Paradigms, LLC
01.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Suggested and implemented new features to develop brand awareness.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Provided basic end-user troubleshooting and desktop support.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Leadership Intern

Camp Invention
06.2023 - 06.2023
  • Conducted peer-mediations between students to help resolve conflicts and reach agreements.
  • Engaged in beginning of year orientations to assist students with initial adjustment to university academic life.
  • Assisted students with school's registration process by helping select courses and teaching various software related to college attendance.
  • Organized community outreach to promote nutrition, physical activity and health among peers.
  • Presented and drafted various scheduling options for students to help properly allocate time for classes, extra work and free-time.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry students.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Tutor

Stevens High School
08.2022 - 05.2023
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
  • Explained math concepts in caring and encouraging environment to help kids thrive and learn.
  • Used positive reinforcement, repetition, and review to help students master challenging material.

Education

High School Diploma -

Warren High School
San Antonio, TX
05.2025

Skills

  • Workflow Coordination
  • Supply Replenishment
  • Technical Support
  • Social Media Management
  • Telephone Reception
  • Office Equipment Maintenance
  • Document Retrieval
  • Document Scanning
  • Office Administration
  • Schedule Management
  • Scheduling
  • Office Management

Timeline

Leadership Intern

Camp Invention
06.2023 - 06.2023

Tutor

Stevens High School
08.2022 - 05.2023

Administration Assistant

Unlimited Paradigms, LLC
01.2022 - Current

High School Diploma -

Warren High School

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Ji'Anna Patillo