Jianna Speach
Liverpool,NY
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance and implementing process improvements to increase efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Lead
Empire Dermatology
East Syracuse, NY
12.2022 - Current
- Manage front office operations, and maintain efficient patient flow.
- Interview and hire office employees.
- Provide assistance to the Chief Operating Officer on daily business needs.
- Implement new technology systems designed to increase patient satisfaction.
- Collaborate with other departments to increase efficiency in clinical, scheduling, and billing procedures.
- Perform quarterly reviews with direct reports.
- Solve problems that may arise during daily operations.
- Train and supervise office staff to ensure high-quality service.
- Implement office procedures to enhance operational efficiency and patient satisfaction.
- Maintained accurate patient records using electronic health record systems.
- Handle patient inquiries, and resolve issues with professionalism and care.
- Collaborate with healthcare teams to streamline communication and workflow processes.
- Oversee communications with other offices regarding referral correspondence.
- Maintained accurate records of all transactions related to front office activities using computerized systems.
- Provided office employees with weekly updates and new information.
Medical Assistant
Empire Dermatology, PLLC
East Syracuse, NY
05.2022 - 12.2022
- Assisted dermatologists during patient examinations and procedures.
- Performed clinical skills under the supervision of a provider.
- Assisted patients with various medical questions or concerns under the scope of my knowledge.
- Supported other coworkers by helping various clinical teams.
- Prepared examination rooms, ensuring cleanliness and proper equipment setup.
- Operated electronic health record systems to document patient information accurately.
- Ensure proper and accurate documentation at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Manager, Director-in-Training
Chick-fil-A
A-Cicero, NY
07.2020 - 05.2022
- Supervised the daily operations of the business.
- Managed the productivity of morning and night shifts.
- Trained new restaurant employees, and promoted growth within employees for leadership.
- Worked to build and maintain positive relationships with customers.
- Created the employee schedule and managed requested time off.
- Kept sales volume high by finding ways to improve certain areas within the business.
- Worked with other supervisors and employees to ensure customer satisfaction at all times.
- Addressed issues and coached employees to promote high performance.
- Learned and completed all operational aspects within the business.
- Handled finance reports and cash expenses.
- Reviewed inventory and ordered new supplies when needed.
Crew Member
Core Life Eatery
North Syracuse, NY
07.2019 - 07.2020
- Operated as a full-service food provider by taking orders, preparing meals and collecting payments
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Promoted customer loyalty by efficiently handling food and service requests.
- Processed payments and counted change to complete transactions.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Maintained clean, sanitized and well-organized food preparation zones.
- Promoted shift change tasks each day to keep store efficient and neat.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Associate of Applied Science - Healthcare Management
The College of Health Care Professions
Remote12.2023
High School Diploma - Salutatorian
Solvay High School
Solvay, NY06.2020
Skills
- Customer service expertise
- Exceptional communication
- Leadership
- Organization
- Attention to detail
- Efficient time management
- Patient care
- Medical office experience
- Healthcare management
- Technology skills
- Conflict resolution
- Problem solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Lead
Empire Dermatology
12.2022 - Current
Medical Assistant
Empire Dermatology, PLLC
05.2022 - 12.2022
Manager, Director-in-Training
Chick-fil-A
07.2020 - 05.2022
Crew Member
Core Life Eatery
07.2019 - 07.2020
Associate of Applied Science - Healthcare Management
The College of Health Care Professions
High School Diploma - Salutatorian
Solvay High School