Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Languages
Timeline
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Jianny Villanueva

Orlando,FL

Summary

Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.

Experienced Crew Trainer with 1 year of experience. Focused on maximizing team success by providing new members with great training and support.

Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Pragmatic Insurance Verification Specialist touting [Number] years of expertise in benefits explanation and coverage tracking. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Verification Specialist

Freedom Care
11.2023 - Current
  • Verified client information by analyzing existing evidence on file.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Updated patient records with accurate, current insurance policy information.

Crew Trainer

McDonald's Restaurant
08.2022 - Current
  • Worked front counter, drive-thru, and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.

Education

High School Diploma -

Lake Nona High School
Orlando, FL
05.2024

Associate of Arts - Computer Engineering Technology

Valenica College
Orlando, FL
05.2024

Skills

  • Coaching and Mentoring
  • Processing Payments
  • Learning Platforms
  • Active Listening
  • Policies and Procedures
  • Team Leadership
  • Customer Service
  • Role Modeling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.


Certification

Microsoft Office Specialist: Excel Associate (Office 2019)

Microsoft Office Specialist: Word certification

Microsoft Office Specialist PowerPoint certification

Adobe Certified Professional: Photoshop

Hobbies

My love for reading has not only broadened my horizons but also enhanced my communication skills, allowing me to convey complex ideas with clarity and precision. Writing, for me, is a form of self-expression and a powerful tool for conveying ideas and stories. This passion for the written word has led me to excel in various writing projects, from crafting compelling reports to creating engaging content. In addition, my enthusiasm for the arts has enriched my creative thinking and problem-solving abilities, enabling me to approach challenges with innovative and artistic solutions.

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Verification Specialist

Freedom Care
11.2023 - Current

Crew Trainer

McDonald's Restaurant
08.2022 - Current

High School Diploma -

Lake Nona High School

Associate of Arts - Computer Engineering Technology

Valenica College
Jianny Villanueva