Jianping (Jenny) Wang

• Reviewed customer onboarding and ongoing due diligence documentation
• Verified customer identities and assessed nature of their business activities
• Ensured KYC(Know Your Customer) files are complete, up-to-date, and aligned with regulatory standards
• Evaluated customer transactions and account activity for unusual or suspicious behavior
• Collaborated with risk management team to resolve appropriate risk mitigation strategies

• Assisted with administrative and operational support to company
• Delivered training to new employees for various subjects
• Resolved complaints from consumers and retailers

• Established, developed and maintained positive business and customer relationships
• Promoted products/services to existing and prospective customers
• Coordinated sales effort with sales manager

Team Manager, Customer Service Center (2006-05 to 2013-12)

• Led a team of contact agents to meet sales/service requirements
• Ensured compliance through daily checking in order to minimize risk of violation
• Provided training to customer service officers of department

Assistant Manager, Quality Management Team (2006-01 to 2006-04)

• Handled escalation or complaints from customers
• Analyzed root cause of complaint cases
• Assisted with reinforcement/improvement training to strive for excellent service level

Customer Service Officer, Customer Service Center (2003-09 to 2005-12)

• Handled enquiries, processed various requests, resolved complaint cases from customers
• Supported internal quality checking and provided training to new teammates
• Cross-sold bank products to existing customers and potential customers