Jianxia Luo
Early,TX
Summary
Dynamic professional with a proven track record in customer service and inventory management at JCPenney. Fluent in Cantonese, Mandarin, and English, showcasing exceptional communication skills. Excelled in using Microsoft 365 and QuickBooks, enhancing operational efficiency. Recognized for building strong relationships and promoting positive experiences, demonstrating reliability and proactive problem-solving abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cashier
Lucky Buffet
10.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Taking phone responsibilities and addressing customers inquires.
Stockroom Associate
JCPenney
02.2011 - 06.2012
- Developed and maintained successful working relationships with colleagues.
- Received new stock and input values into computer system.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Managing inventory and ensuring the proper organization of merchandise in the stockroom.
Tour Guide
Yang Chen Zhi Lu Travel Service
03.2003 - 10.2010
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Guided groups of up to [Number] people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Lead different groups of people on routes through cities,provinces,and overseas countries. Solving problems that tours may have during their trip.
Tour Operator
Yang Chen Zhi Lu Travel Service
10.2001 - 03.2003
- Built personal relationships with guests to promote positive experiences.
- Utilized social media platforms effectively to share captivating content showcasing the company''s tour offerings.
- Maintained detailed client records to facilitate personalized service and anticipate future needs.
- Provided thorough pre-trip information packets such as transportations,accommodation, and Itinerary planning,ensuring clients were well-prepared for their travels.
- Perform clerical, computer and general office duties.
Education
Bookkeeping Accounting Assistant
Texas State Technical College
Brownwood, TX11-2023
GED -
Texas Education Agency
Brownwood, TX02-2022
Skills
- Proficient in using Microsoft 365 such as Word,Excel,Power Point I have taken Accounting Quickbooks Online course from TSTC
- Proficient in speaking three languages, including Cantonese,Mandarin, and English
- I am an active listener,honest,reliable, proactive, and respectful person
- I love communicating with people no matter what type of nationality they are
Accomplishments
- Used Microsoft 365 to design and organize travel packages.
- Successful to lead 700 tourists to travel to another city.
- Graduated with Honor from TSTC college.
- Achieved employee of the month from JCPenny.
Certification
- GED from Texas Education Agency Certificate of High School Equivalency in Feb 2022
- Business Management Technology Bookkeeping Accounting Assistant from TSTC in 2023
Languages
Chinese (Cantonese)
Native or Bilingual
Mandarin
Native or Bilingual
English
Full Professional
Timeline
Cashier
Lucky Buffet
10.2022 - Current
Stockroom Associate
JCPenney
02.2011 - 06.2012
Tour Guide
Yang Chen Zhi Lu Travel Service
03.2003 - 10.2010
Tour Operator
Yang Chen Zhi Lu Travel Service
10.2001 - 03.2003
Bookkeeping Accounting Assistant
Texas State Technical College
GED -
Texas Education Agency