JIASHI GAN
Coconut Creek,FL
Summary
Fluent in Chinese(Mandarin and Cantonese) as a hardworking Casino Manager successful at boosting customer loyalty includes Asian customers through exceptional customer service. Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Table Games Pit Manager
Seminole Casino Coconut Creek
03.2023 - Current
- Organized and controlled [Number] blackjack and poker tournaments every month.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Identified and removed players suspected of cheating in cards or other games.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Dual Rate Pit Manager
Seminole Casino Coconut Creek
02.2016 - 03.2023
- Organized and controlled [Number] blackjack and poker tournaments every month.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Monitored gaming operations continuously to check on dealers and players.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Identified and removed players suspected of cheating in cards or other games.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Kept games fair by proactively identifying and removing suspected cheaters.
Table Games Floor Supervisor
Seminole Casino Coconut Creek
03.2011 - 02.2016
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained, supervised and evaluated workers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Dual Rate Table Games Dealer
Seminole Casino Coconut Creek
08.2010 - 03.2011
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
Education
No Degree - English As A Second Language (ESL)
Atlantic Cape Community College
Atlantic City, NJSkills
- Customer Complaint Resolution
- Rule Enforcement
- Staff Scheduling
- Inventory Control
- Customer Service
- Verbal Communication
- Financial Management
- Blackjack,roulette, craps,baccarat, pai gow poker,pai gow tiles
- Organization and Time Management
- Microsoft Word
- Organizational Skills
- Calm Under Pressure
Timeline
Table Games Pit Manager
Seminole Casino Coconut Creek
03.2023 - Current
Dual Rate Pit Manager
Seminole Casino Coconut Creek
02.2016 - 03.2023
Table Games Floor Supervisor
Seminole Casino Coconut Creek
03.2011 - 02.2016
Dual Rate Table Games Dealer
Seminole Casino Coconut Creek
08.2010 - 03.2011
No Degree - English As A Second Language (ESL)
Atlantic Cape Community College
Certification
- [Area of certification] Training - [Timeframe]