Jiawen Cheng
Granby,United States
Summary
Hello! My name is Jiawen Cheng and I'm from Connecticut! I graduated from Pennsylvania State University in 2023 with a degree in Software Engineering and a minor in Information Technology. My skill set is technology and software based but I have had experience in other areas such as project management. I'm looking for opportunities where I am able to use my skill set to the fullest degree as well as gain new, useful skills to utilize in my role for our ever-evolving world.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Engineering Administrator
Collins Aerospace
Windsor Locks, CT
02.2024 - Current
- Administrative support for cross-functional engineering teams, scheduling and documenting weekly meetings to align project deliverables
- Prepared and maintained agendas and minutes for team meetings, ensuring timely distraction and follow-up on action items
- Quality control regarding documents, Excel charts and PowerPoint presentations
- Document Processing and approvals in Teamcenter PLM Software (Siemens)
Technical Support Engineer
CivicPlus
Remote
08.2023 - Current
- Responded to IT and Product Support requests from end-users via Zendesk/Salesforce and patiently walked individuals through troubleshooting tasks.
- Implemented HTML adjustments for web-based products to address user requests and consistency
- API/Postman/Analytics
- SaaS Environment
- Documented technical processes and solutions in knowledge base for future reference and training.
- Mentored junior staff on best practices in customer service and technical troubleshooting techniques.
Help Desk Agent
Cambium Assessment
Remote
10.2022 - 01.2024
- IT Support for end users troubleshooting hardware and software issues via 8x8 ticketing system
- Diagnosed and resolved system issues, documenting root causes to enhance data integrity across user environments
- Helping Customers Navigate and Understand System Functions
- Documented support interactions in ticketing system, maintaining accurate records for future reference.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Intern
Mitsubishi HC Capital America, Inc
Norwalk, CT
06.2022 - 08.2022
- Developed SSRS reports to visualize key metrics
- Mapped SQL database schemas to support data extraction and reporting to improve query efficiency
- Built interactive Power BI dashboards
- Performed data entry and analysis to support accurate record keeping and reporting
Education
Bachelor of Science - Software Engineering, Information Technology
Pennsylvania State University
State College, PA05-2023
Skills
- Programming languages Python and Java with some experience in C# and C
- Communication
- Adaptability
- HTML, CSS, Angular experience
- Data Analysis
- Microsoft Office/ Google Suite Applications/ Google Analytics
- Computer Proficiency
- Customer Service
- SQL
- Agile Development
- Documentation management
- Teamwork and collaboration
- Multitasking Abilities
Certification
- CompTIA Fundamentals+ Certification, Pennsylvania State University
- Obtained April 30, 2022 CompTIA Fundamentals+ Certification
Timeline
Engineering Administrator
Collins Aerospace
02.2024 - Current
Technical Support Engineer
CivicPlus
08.2023 - Current
Help Desk Agent
Cambium Assessment
10.2022 - 01.2024
IT Intern
Mitsubishi HC Capital America, Inc
06.2022 - 08.2022
Bachelor of Science - Software Engineering, Information Technology
Pennsylvania State University
Additional Details
Link to University Diploma
- CeDID = "23KX – AMIA – JOG9"
- First two letters = "Ji"
CompTIA Fundamentals+ Certification
- Link to credential