Jiawen Jin
New York,NY
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
11
11
years of professional experience
Work History
Assistant Manager
EssilorLuxottica
01.2024 - Current
- Led team in executing operational strategies to enhance customer satisfaction and service efficiency.
- Following training programs , ensuring compliance with company standards and policies.
- Analyzed sales data to inform strategic decisions, enhancing product offerings based on customer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Cosmetic Advisor
The P&G Company - SKII
03.2022 - 12.2024
- Historical Retail Store, Lexington Ave, Bloomingdale's
Cosmetic Advisor
Macy's Inc. - SKII
03.2019 - 03.2022
- Retail Store, Herald Square, Macy’s
Boutique Sales
International Shoppers
04.2018 - 03.2019
- Duty-Free Store (HUGO BOSS)
Sales
OURS Fashion Inc.
02.2017 - 09.2017
- Handbag Wholesale
Sales
GRE Fashion Inc.
10.2014 - 12.2016
- Handbag Wholesale
Education
International trade
Zhejiang University City College
Zhejiang Province, China06.2004
Skills
- Strong communication skills
- Team leadership
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Goal setting
- Employee scheduling
- Sales strategies
- Retail operations management
- Sales reporting
- Promotional planning
Languages
English/ Chinese; Mandarin/ Chinese; Cantonese
Timeline
Assistant Manager
EssilorLuxottica
01.2024 - Current
Cosmetic Advisor
The P&G Company - SKII
03.2022 - 12.2024
Cosmetic Advisor
Macy's Inc. - SKII
03.2019 - 03.2022
Boutique Sales
International Shoppers
04.2018 - 03.2019
Sales
OURS Fashion Inc.
02.2017 - 09.2017
Sales
GRE Fashion Inc.
10.2014 - 12.2016
International trade
Zhejiang University City College