Jiawen Polastri
San Luis Obispo,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Chipotle Server
Chipotle Grill
06.2025 - Current
- Delivered excellent customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Trained new staff on food preparation and customer engagement techniques to enhance team efficiency.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer complaints promptly, enhancing dining experience and fostering loyalty.
Boba Barista/Management Trainee
RareTea
10.2021 - 12.2025
- Worked in a professional asian cuisine store
- Skilled Barista excels in customer service, crafts custom drinks
- Manages orders, trusted for closing and maintenance, register balance, and training new employees
- Work multiple times a week for three years
- Worked in a professional asian cuisine store
Free-lance Graphic Design/Illustration
Induvidual Customers
01.2025 - Current
- Helped customers develop logos/visual advertisements for their product/companies
- Helped artist develop cover art for their production
- Learned to convey messages from the customer creatively through art & Design
OT Care
10.2023 - 01.2024
- Served 40+ hours in volunteering with city team (Homeless Shelter)
- Provided clothing drive for the unhoused
- Founded this Club with several others and organized volunteering opportunities for other students.
Babysitter
08.2018 - 01.2024
- Provide responsible child care for 6 year-old
- Prepared nutritional meals at least once a week
Education
Bachelor of Arts - Graphic Design
Cal Poly San Luis Obispo
High School -
Oakland Technical High School
Oakland, CACapstone Certificate - Completion
Oakland Technical High School
Oakland, CASkills
- Trilingual - (Cantonese, Mandarin, English)
- Graphic design
- Illustration
- Animation
- Language translation
- Public Speaking
- Artifact Production
- Customer service
- Work management
Timeline
Chipotle Server
Chipotle Grill
06.2025 - Current
Free-lance Graphic Design/Illustration
Induvidual Customers
01.2025 - Current
OT Care
10.2023 - 01.2024
Boba Barista/Management Trainee
RareTea
10.2021 - 12.2025
Babysitter
08.2018 - 01.2024
Bachelor of Arts - Graphic Design
Cal Poly San Luis Obispo
High School -
Oakland Technical High School
Capstone Certificate - Completion
Oakland Technical High School