Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jiaxin Vanessa Tian

Scottsdale,Arizona

Summary

Self-motivated, reliable, focused, detail-oriented, resilient and tech-savvy. Adapt to different environments quickly and has outstanding relationship-building and problem-solving skills.

Acquires biology, public health, medical and healthcare knowledge and is always eager to learn new skills. Strong in building client relationships, and prioritizing and managing tasks/duties effectively. Demonstrates strong organizational skills, interpersonal communication, and writing skills. Experienced with cross-team/department settings, effective in cross-team communication, task delegation, calendar management, inventory and budget management as well as event planning and coordination.

Overview

11
11
years of professional experience

Work History

Operations Assistant

One Medical
Mesa, AZ
01.2023 - Current
  • Assisted in developing and implementing operational strategies to ensure efficient operations.
  • Monitored inventory levels, tracked orders and assisted with purchasing decisions.
  • Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
  • Developed customer service policies, procedures and standards for operational teams.
  • Participated in team meetings to provide feedback on operational issues and solutions.
  • Developed event themes and concepts to ensure successful execution of events.

Operations/Administration Specialist

Pockyt
New York, New York
05.2021 - 08.2022
  • Company Overview: start-up financial technology company
  • Event planning, calendar coordination, meeting management, and document filing/maintenance in a fast-paced start-up financial technology company
  • Conducted KYC/KYB and related risk-control activities under the supervision of the Chief Compliance Officer and Operations manager
  • Responsible for the company's telephone system (incoming calls and phone triaging)
  • Manages and acts as the first contact for online support inquiries and high-level customer support questions
  • Offered strong customer service skills
  • Kept consumers and partners satisfied while leading to increases in upselling
  • Cross-team collaboration on projects and events
  • Including the marketing team, sales team, finance team, product, and engineering team
  • Leading to the development of new ideas, initiatives, products, and services
  • Worked directly with the company's C-level executives including the CEO, CFO, COO, CMO, CTO, and CCO
  • Provided assistance, and supports, and fulfilled requests when asked (in areas such as travel, meeting/calendar management, event planning, and more)
  • Direct communication and relationship management with existing and new business partners
  • Assist in building new business partnerships
  • Familiar with CRM, product management, communication, and task management tools (Teams, Outlook, Slack, Asana, HubSpot, Notion, etc.)

ER Volunteer

Mercy Gilbert Medical Center
Gilbert, Arizona
01.2019 - 10.2020
  • Volunteered over 200 hours with the organization helping with Emergency Room tasks for providing better and faster medical assistance
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness
  • Assisted Physicians and RNs with clerical and other tasks
  • Welcomed patients and answered questions to provide excellent customer service
  • Produced and updated organizational records and reports
  • Executed hospital policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Infectious Disease- Intern

Peking Union Medical College Hospital
Beijing, Beijing
07.2019 - 08.2019
  • Shadowed physicians over [320] hours with the organization helping with the Infectious Disease department (In- patient and Outpatient) and assisting in patient care for a better patient experience
  • Assisted physicians and RNs with clerical tasks, including daily consultations and patient care
  • Recorded patients' medical history, vital statistics, and test results in electronic medical records
  • Patient data collection, re-organization, and input
  • Researched and compiled information and data on Infectious diseases, including current treatments and therapies; gathered information from peer-reviewed journals and other digital resources
  • Maintained strict security protocols to protect the confidentiality of all data

Front Desk/Receptionist

Thai Royal Massage Spa
Chandler, AZ
10.2015 - 12.2017
  • Appointments scheduling, payment processing, paperwork preparation, bookkeeping as well customer support
  • Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
  • Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment
  • Organized and updated daily/weekly schedules as well as the monthly calendar
  • Greet customers with a professional approach and provided friendly, knowledgeable assistance
  • Maintained all financial records to verify the timely clearance of all credit and debit activities

Mandarin-English Interpreter

CyraCom International
Tempe, Arizona
05.2014 - 01.2015
  • Delivered real-time, accurate oral translations and interpretations for [courts, government agencies, hospitals, insurance companies and etc.]
  • Demonstrated excellent communication and interpersonal skills while interacting with clients in English and target language.
  • Assisted parties lacking similar language in conversations to understand one another by providing additional meaning and cultural information
  • Researched cultural references related to source text when needed.
  • Identified accurate equivalents for highly nuanced terminology, words, and phrases by cross-referencing specialized dictionaries and thesauruses
  • Provided consecutive interpretations in workplace settings such as conference calls
  • Recognized by management for providing exceptional customer service

Seasonal Sales Representative

Bath & Body Works
Peoria, Arizona
09.2013 - 01.2014
  • Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products
  • Created and implemented store displays, promoting sales and growth
  • Ensured effective customer communication to maintain customer satisfaction
  • Built strong, professional relationships through the identification of client needs, which increased overall sales and opportunities

Education

Master of Public Health - Applied Epidemiology

University of Arizona
Tucson, Arizona
07-2024

Bachelor of Science - Biological and Biomedical Sciences

Arizona State University
Tempe, Arizona
07.2020

Centennial High School
Peoria, Arizona
05.2014

Skills

  • Outstanding interpersonal and communication skills
  • Adapt to rapidly changing environments
  • Effective and appropriate decision-making
  • Problem-solving and research skills
  • Computer literacy
  • Fluent in Mandarin (native speaker)
  • Detail-oriented
  • Inventory and budget management
  • Health and safety compliance
  • Workflow Optimization, Process Improvement
  • Customer Retention
  • Cross-functional coordination

Languages

Chinese (Mandarin)
Native/ Bilingual

Timeline

Operations Assistant

One Medical
01.2023 - Current

Operations/Administration Specialist

Pockyt
05.2021 - 08.2022

Infectious Disease- Intern

Peking Union Medical College Hospital
07.2019 - 08.2019

ER Volunteer

Mercy Gilbert Medical Center
01.2019 - 10.2020

Front Desk/Receptionist

Thai Royal Massage Spa
10.2015 - 12.2017

Mandarin-English Interpreter

CyraCom International
05.2014 - 01.2015

Seasonal Sales Representative

Bath & Body Works
09.2013 - 01.2014

Master of Public Health - Applied Epidemiology

University of Arizona

Bachelor of Science - Biological and Biomedical Sciences

Arizona State University

Centennial High School

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Jiaxin Vanessa Tian