JIAXU CHEN

To review and verify the payrolls with the team leaders and the third parties. Prepare the payments of payrolls. Make reports for insurance, allowance and other benefits. Manage and control the budget for employee benefits.

Providing technical support which include phone availability, trouble ticket management, system testing, etc. I have the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.

Documents new customer support cases in a presentable format with constructive analysis and resolution notes. Improves the customer experience by using tools such as Sales Force, Service Now, and Ecco. Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis. Delivers small and medium sized projects and performs business system administration.