JIAYI LEE
Raleigh,NC
Summary
A results-driven business operations coordinator as an assistant manager, experienced in financial statement review, auditing and reporting, who has just relocated permanently to Raleigh, N.C., U.S.A.
Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Also, a forward-thinking operations specialist bringing 8 years of expertise in business coordination, tariff, claims, logistics/supply-chain, from previous job.
Tactful, friendly and communicative with both technical and non-technical people. Managed and worked hand in hand with at least 12 people under supervision to carry out daily office duties.
Strong verbal communication skills, computer proficiency, and don't need authorization or sponsorship from employer to work in the U.S. Don't mind relocating from current address.
Overview
8
8
years of professional experience
Work History
Business Coordination Staff - Tariff, Claims, EDI
Evergreen International Storage & Transport Corp.
04.2015 - 12.2022
- Synthesized feedback from customers, partners and other stakeholders regarding tariff rates and terms filing.
- Managed over 40 customer calls per day and increased revenue by up to 10%.
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Prepared official documents that contain rates, charges, terms, and conditions of transportation services.
- Developed concept models, working collaboratively with IT to establish. transaction needs and specifications.
- Conducted impartial investigations into complaints by employees.
- Negotiated liability issues with carriers and settle claims if necessary.
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Coordinated with key users in preparation of applications.
- Investigated nature of cargo damage/ shortage/ loss by electronic means.
- International shipping and logistics.
- Prepared and calculated monthly giveaways to dedicated customers.
Customer Service Representative
National Museum Of Marine Biology & Aquarium
07.2014 - 11.2014
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 50 customer calls per day, also increased revenue by 5%.
- Trained new personnel regarding company operations, policies and services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exhibited high energy and professionalism when dealing with clients and staffs.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Arts - Foreign Languages And Literatures
06.2014
Skills
- Strong verbal communication skills
- Computer proficiency
- Proficiency in Microsoft office
- Interest in international shipping and logistics
- Staff Recruiting
- Electronic Filing System
- Customer Relationships
- Accounts Payable and Accounts Receivable
- Performance Improvement
- Administrative Support
- Business Systems
- Leadership
- Office Supplies and Inventory
- Balance Accounts
watch sports, read, watching the news
I like to watch sports when I have nothing else to do. Usually, Basketball (NBA), soccer, tennis, or F1 and a few others. It helps me to relax when I get home from work.
I also show a lot of interest in the News. I like to be current with what is going on around us everyday. Also enjoy learning about new cultures and about different things through social media and Tv.
I like to also read before going to bed to relax just before sleeping. Its my daily routine and I enjoy doing it everyday.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Business Coordination Staff - Tariff, Claims, EDI - Evergreen International Storage & Transport Corp.
04.2015 - 12.2022
Customer Service Representative - National Museum Of Marine Biology & Aquarium
07.2014 - 11.2014
Nanhua University - Bachelor of Arts, Foreign Languages And Literatures
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