Jiayi Xie
Fresh Meadows,NY
Summary
An aspiring pre-physician assistant university student seeking practical exposure in the medical field. Obtained and completed EMT certification and had patient care experience from working at doctor office, dental clinic, and hospital.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospital Volunteer
St.Mary's Hospital for Children
Bayside , NY
07.2023 - Current
- Provides emotional support and comfort to patients and families.
- Facilitates recreational activities for hospitalized children including arts and crafts projects.
- Assists nurses with non-medical tasks, such as delivering meals and running errands.
- Help with special events hosted by the hospital, such as health fairs or fundraisers.
- Assists physical therapists with exercises that help increase mobility of hospitalized patients.
Service Desk Specialist
BU IT Help Center
Boston , MA
09.2022 - Current
- Assists the Boston University community with various types of technical issues (software, hardware, and account services) via email, telephone, and in-person sites.
- Facilitates communication and collaboration between BU IT Help Center and other departments to resolve and prevent technical difficulties.
- Handles customer service issues by providing guidance or escalating it for advanced support.
- Assists customer in understanding products, components, and systems using technical demonstration.
Receptionist
Roosevelt Cardiology
Flushing , NY
05.2023 - 09.2023
- Scheduled and confirmed appointments through calls.
- Processed payments and updated accounts to reflect balance changes.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Dental Assistant
Crystal Dental Care
Bayside , NY
06.2022 - 09.2022
- Supported dentist with cleaning, filling, root canal, and extraction procedures.
- Took bitewing, periapical, panoramic, and occlusal X-rays.
- Sanitized equipments, cleans treatment rooms, and restocks supplies after each patient's treatment.
- Educated patients on treatment procedures and post-procedure home care.
Receptionist
Crystal Dental Care
Bayside , NY
06.2021 - 09.2021
- Scheduled and confirmed appointments through calls.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updates accounts to reflect balance changes.
- Entered patient history in the EasyDental software and sends dental claims to insurance companies.
- Coordinated and resolves issues with insurance companies.
Education
Human Physiology
Boston University
Boston, MA06.2026
Skills
- Vital signs monitoring
- First Aid
- Cardiopulmonary Resuscitation
- Medical Recordkeeping
- Critical decision-making skills
- Microsoft Windows and Office
- Data management
- Clinical Support
- Customer Service
- Multilingual (English Chinese)
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native/ Bilingual
Certification
- BU Emergency Medical Technician Course Certificate
- CPR & AED Cerified
- National EMS Certification
- Stop the Bleed Certification
Timeline
Hospital Volunteer
St.Mary's Hospital for Children
07.2023 - Current
Receptionist
Roosevelt Cardiology
05.2023 - 09.2023
Service Desk Specialist
BU IT Help Center
09.2022 - Current
Dental Assistant
Crystal Dental Care
06.2022 - 09.2022
Receptionist
Crystal Dental Care
06.2021 - 09.2021
Human Physiology
Boston University
- BU Emergency Medical Technician Course Certificate
- CPR & AED Cerified
- National EMS Certification
- Stop the Bleed Certification
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