Jiaymeta Moore
Fort Worth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Internship
Communities in Schools
08.2024 - 05.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Assistant Site Manager
Clayton Youth Enrichment
09.2024 - 04.2025
- Supported Site Manager with enrichment program planning, implementation, and attendance tracking.
- Communicated with parents, facilitated student pick-up, and provided feedback on student progress.
- Observed staff and activities, assisted with onboarding and training, and prepared weekly lesson plans.
- Served as acting Site Coordinator when needed, covering additional sites and morning programs.
- Implemented behavior management strategies, ensured timely documentation, and reported critical incidents.
- Supervised daily operations to ensure compliance with program standards and safety regulations.
- Coordinated staff scheduling and resource allocation to optimize service delivery for youth programs.
Case Manager CPSW and CCSS
Crossroads For Women
05.2022 - 08.2023
- Coordinated comprehensive care plans to address individual needs of clients.
- Conducted thorough assessments to identify client strengths and challenges.
- Developed and maintained strong relationships with community resources for client support.
- Monitored client progress and adjusted case plans as necessary to ensure effective outcomes.
- Facilitated workshops and support groups to enhance client engagement and empowerment.
- Supported women reentering the community after incarceration by assisting with mental health and substance use recovery, treatment planning, crisis response, and daily living skills.
Customer Service Representative
Presbyterian Health Plan Services
09.2018 - 05.2022
- Assisted patients with inquiries regarding insurance coverage and billing procedures.
- Resolved customer complaints by providing effective solutions in a timely manner.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between healthcare providers and patients to ensure seamless care delivery.
- Educated patients on healthcare services and available resources to enhance understanding of options.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Customer Service Representative
SITEL
04.2016 - 09.2018
- Provided customer support for billing inquiries, troubleshooting, and service cancellations.
- Addressed customer concerns with professionalism while offering retention solutions.
- Accurately documented account updates using internal systems in a high-volume call center.
Customer Service Representative
Alorica
04.2015 - 04.2016
- Assisted clients with prescription mail orders and coordinated timely medication refills through OptumRx.
- Responded to high-volume inbound calls, providing clear and accurate information regarding pharmacy benefits, medication status, and order processing.
- Verified patient information, insurance details, and prescription requirements to ensure accuracy and compliance.
- Delivered exceptional customer service by addressing concerns, answering questions, and de-escalating situations with professionalism and empathy.
- Collaborated with pharmacists, providers, and insurance representatives to troubleshoot medication fulfillment barriers.
- Followed HIPAA guidelines and company protocols to safeguard patient information and maintain regulatory compliance.
Home Health Care Provider
The New Beginnings LLC
01.2014 - 04.2015
- Provided compassionate care to clients, enhancing daily living activities and promoting independence.
- Developed individualized care plans based on client assessments and family input.
- Assisted patients with mobility and rehabilitation exercises, promoting independence and recovery.
Education
Master's - Social Work
University of Texas-Arlington
Arlington, TX07-2026
Bachelor's - Social Work
Eastern New Mexico University
Portales, NM05.2025
Associate of Arts - Human Services
Central New Mexico Community College
Albuquerque, NM12.2021
Diploma -
Albuquerque High School
Albuquerque, NM05.2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem-solving
- Critical thinking
Qualifications
Adaptable and dependable professional with the ability to learn and follow school, agency, and district policies. Strong collaborator with advanced communication, critical thinking, and active listening skills, experienced in working with multidisciplinary teams. Highly organized and effective at managing multiple cases while maintaining accurate documentation. Trained in supporting children and adolescents with mental health, behavioral, and emotional needs, as well as families impacted by trauma, system involvement, and instability. Committed to strengths-based, trauma-informed, and culturally responsive practices that promote student well-being, positive behavior, and academic success.
Timeline
Assistant Site Manager
Clayton Youth Enrichment
09.2024 - 04.2025
Internship
Communities in Schools
08.2024 - 05.2025
Case Manager CPSW and CCSS
Crossroads For Women
05.2022 - 08.2023
Customer Service Representative
Presbyterian Health Plan Services
09.2018 - 05.2022
Customer Service Representative
SITEL
04.2016 - 09.2018
Customer Service Representative
Alorica
04.2015 - 04.2016
Home Health Care Provider
The New Beginnings LLC
01.2014 - 04.2015
Associate of Arts - Human Services
Central New Mexico Community College
Master's - Social Work
University of Texas-Arlington
Bachelor's - Social Work
Eastern New Mexico University
Diploma -
Albuquerque High School