Jibin Zachariah
Fremont,USA
Summary
Team Leader experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Big picture focus, communicating goals and vision to succeed.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Uber Driver
UBER
01.2021 - Current
- Willing to start afresh career with a well-reputed organization, where I can utilize the opportunity to demonstrate my skillsets of Great Communication, Quick Learning, and adapting to the new work culture, where I can focus on the growth of both self and of organization.
Team Leader/ Assistant Manager
HSBC Mortgage Services
08.2016 - 12.2021
- Managing 25 staff and Monitored their day to day performances.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Service Executive
HSBC Mortgage Services
05.2012 - 06.2016
- Joined HSBC as Loan Admin Operator for Mortgages (2012)
- Promoted as Auditor for New Loan Processing (Australia Mortgages) (2013)
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Was Awarded 'Top Employee of the Year 2014' and invited to Australia to be part of Townhall in Sydney and receive certificate from Head of Mortgages and Head of COO (2014)
- Promoted as Assistant Manager Operations in Aug 2016.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor's Degree - Commerce
Osmania University
Hyderabad, India04.2012
Intermediate - Mathematics, Science And Computers
Narayana Junior College
Hyderabad, India03.2009
Schooling -
St. Arnold's High School
Hyderabad, India03.2007
Skills
- Coaching Staff
- Problem solving
- Analytical and Critical Thinking
- Organizational Skills
- Conflict Resolution
- Coordinating team projects
- Clinical team oversight
- Excellent team building skills
- Setting up Team goals
- Team Building and Motivation
Languages
English
Malayalam
Hindi
Telugu
Tamil
Hobbies and Interests
- Music
- Cricket
- Dancing
- Singing
- Writing stories
Timeline
Uber Driver
UBER
01.2021 - Current
Team Leader/ Assistant Manager
HSBC Mortgage Services
08.2016 - 12.2021
Customer Service Executive
HSBC Mortgage Services
05.2012 - 06.2016
Bachelor's Degree - Commerce
Osmania University
Intermediate - Mathematics, Science And Computers
Narayana Junior College
Schooling -
St. Arnold's High School