Jibreel Siddiqui
United States
Summary
Dynamic leader with a proven track record at US Army, excelling in operations management and problem-solving. Spearheaded quality control systems, enhancing customer satisfaction and team productivity through expert IT troubleshooting and staff mentoring. Achieved increased production output by optimizing resources, demonstrating exceptional information security and performance monitoring skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
End User Operations Supervisor
US Army
08.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
Information Technology Specialist
US Army
05.2019 - 08.2022
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.
- Used ticketing systems to manage and process support actions and requests.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
Help Desk Technician
Amcrest Technologies
07.2016 - 09.2018
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Resolved over 400 tickets through Zendesk within SLA and submitted daily reports on actions taken.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Education
Bachelor of Science -
Western Governors University
Salt Lake City, UTSkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Wireless networking
- Network security management
- IT documentation
- Server maintenance
- Incident response
- System administration
- Problem-solving skills
- IT troubleshooting
- Information security
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- CompTIA Certification
Languages
Arabic
Limited Working
Timeline
End User Operations Supervisor
US Army
08.2022 - Current
Information Technology Specialist
US Army
05.2019 - 08.2022
Help Desk Technician
Amcrest Technologies
07.2016 - 09.2018
Bachelor of Science -
Western Governors University
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