Jibreil Dualeh
Saint Paul,MN
Summary
Dependable professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Skilled in strategic planning and client relationship management. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
13
13
years of professional experience
Work History
Product Tester
Boston Scientific
Arden Hills, US
04.2023 - 03.2025
- Testing for Farapulse line of Medical Generators and System Modules
- Recommended essential corrective actions based on test results.
- Maintained records of all tests conducted along with associated results.
- Analyzed test results in order to assess product quality and reliability.
- Contributed ideas for improving current methods used by the team for performing tests.
Service Desk Technician
Outsourceit
, US
09.2019 - 01.2021
- Oversaw daily performance of computer systems.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
Sales Agent
Stanley Security Solutions
Plymouth, MN
02.2017 - 11.2019
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Developed key customer relationships to increase sales.
- Developed relationships with customers by providing excellent customer service.
- Ensured compliance with company policies and procedures at all times.
Sales Manager
International Corner
Minneapolis, US
01.2012 - 12.2016
- Supported sales team members to drive growth and development.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
Volunteer
Common Bound
Minneapolis, US
06.2014 - 03.2016
- Company Overview: Seward Towers East-West
- Developed appropriate plans focusing on each individual's needs.
- Attended weekly meetings to discuss progress and future initiatives.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
- Offered support and assistance to community members.
Education
High school diploma -
Ubah Medical Academy
Hopkins, MN06.2013
ITF+ Certification - IT Network Security
Lambda
CompTIA A+ Certification - Information Technology
Lambda
Skills
- HTML5
- Library Services
- Java
- C/C
- Customer service
- Organizational skills
- Software Troubleshooting
- Appointment scheduling
- Sales Management
- Software Development
- Consulting
- Recordkeeping
- Report writing
Languages
Somali
Native/ Bilingual
Arabic
Professional
References
References available upon request.
Timeline
Product Tester
Boston Scientific
04.2023 - 03.2025
Service Desk Technician
Outsourceit
09.2019 - 01.2021
Sales Agent
Stanley Security Solutions
02.2017 - 11.2019
Volunteer
Common Bound
06.2014 - 03.2016
Sales Manager
International Corner
01.2012 - 12.2016
High school diploma -
Ubah Medical Academy
ITF+ Certification - IT Network Security
Lambda
CompTIA A+ Certification - Information Technology
Lambda
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