Jicel Osorio
Houston,TX
Summary
Highly efficient team member, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
Work History
Crewmember and Certified Trainer
Raising Cane's Chicken Fingers
05.2021 - 04.2024
- Pleasantly interacted with customers while also performing accurate daily duties.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted positive work environment through effective communication and teamwork among staff members.
- Trained and mentored 18 new personnel hired to fulfill various roles.
Crewmember
Leaf & Grain
02.2023 - 03.2023
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within establishment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Eisenhower High School
Houston, TX05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Taking Orders
- Safe Food Handling
- Verbal and written communication
- Attention to Detail
- Dependable and Cooperative
- Bilingual
Timeline
Crewmember
Leaf & Grain
02.2023 - 03.2023
Crewmember and Certified Trainer
Raising Cane's Chicken Fingers
05.2021 - 04.2024
High School Diploma -
Eisenhower High School