Jicel Richerson
Wasilla,AK
Summary
Dynamic and dedicated professional with extensive experience in customer service and cash handling at Bishops Attic 2. Proven ability to resolve customer issues with patience and empathy while maintaining operational efficiency. Skilled in POS system operations and committed to upholding high standards of cleanliness and organization.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier/Pricer
Bishops Attic 2
07.2024 - 06.2025
- Maintained cleanliness and organization of checkout area for optimal operational flow.
- Handled cash management duties, including balancing registers at end of shifts.
- Applied problem-solving skills to address customer concerns effectively and promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured the clothes racks ad shelves were clean ad organized for customer satisfaction and store cleanliness.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
Wendys Restaurant
01.2024 - 07.2024
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained staff on customer service protocols and food preparation techniques.
- Maintained cleanliness and organization in dining and kitchen areas to meet health regulations.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Closed the store and prepped morning shift in order to accomplish a smooth opening everyday.
Crew Member/Cook
McDonald's Restaurant
05.2021 - 10.2023
- Prepared and cooked menu items following established recipes and safety standards.
- Maintained cleanliness and organization of cooking stations to ensure operational efficiency.
- Ensured compliance with health regulations by conducting regular sanitation checks of equipment.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Prepared food items according to recipe to drive quality and consistency.
Education
Houston Jr/Sr High School
Wasilla, AK05-2023
Skills
- Customer service
- Order taking
- Product restocking
- POS system operations
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Certification
Food handlers card from 7/5/2025 to 7/4/2028.
Timeline
Cashier/Pricer
Bishops Attic 2
07.2024 - 06.2025
Shift Manager
Wendys Restaurant
01.2024 - 07.2024
Crew Member/Cook
McDonald's Restaurant
05.2021 - 10.2023
Houston Jr/Sr High School
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