Jicela Jauregui

Evaluated Law Contracts and other loan documents signed at the Dealership to verify accuracy and completeness regarding the purchased unit.

Along with verify the Members information on occasion I'd review paystubs, bank statement and researched Hull numbers on recreational vehicles verifying information in question.

Responded to Dealers emails and phone calls in a timely manner as well a requested proper documentation needed to finalize the purchase.

Effectively managed relationships with Auto, Boat and RV Dealers throughout the loan funding process.

Assisted Spanish speaking Members as needed.

Continue to educate and adapt myself when new system or regulations were put in place to remain complaint with an ever changing environment.

Responsible for funding new contracts for 29 dealers that were assigned to me. This was equivalent to about 70% of the business revenue.

Closed on average 40% of the personal loan contracts signed in office. Allowing me to sale $18,000-$22,000 in auxiliary products on a monthly bases.

Revised and maintained a Title progress report keeping track of newly acquired collateral to ensure proper Lein Holder information was listed and TItle would be transferred and received on time.

Handled all Accounts Payable for the office.

Assisted customers with filing all insurance claims and followed up on them to make certain accounts were paid in a timely manner.

Received and placed collection calls daily ranging from 5-45+ days passed due for English and Spanish customers alike.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving any concerns with empathy increasing loyalty and repeat business.

Assisted in training new employees to understand the systems and regulations necessary to be successful in their role.

Employee of the year 2011.

High volume call center experience taking 60 -80 calls a day.

Trained to handled escalated calls from irate customers properly evaluating the concern and resolving issue by asking open-ended questions and active listening.

Took sales calls in English and Spanish allowing me to sale additional lines or accessories.

Trained new employees to learn the phone systems and products in order to go live on the phones.