Jicole Cook
Dubuque,IA
Summary
To utilize my education and experience working with people in a position that allows me to work making a difference in people's lives, proving support, community resources, to help support families in my community.
Overview
8
8
years of professional experience
Work History
Server
1st & Main
04.2022 - Current
- Checked guests' identification before serving alcoholic beverages.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Processed orders and sent to kitchen employees for preparation.
- Used POS computer system for food orders
- Trained new employees.
Home Health Aide
No Place Like Home Senior Care
02.2017 - 03.2020
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Kept careful, accurate records of patient care and condition.
- Planned and cooked meals for patients according to their prescribed diet.
Servers
Caroline's Restaurant
12.2016 - 03.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Home Health Aide Provider
TLC In-Home Care
08.2016 - 02.2017
- Supported emotional well-being of patients through empathetic listening skills, companionship, and encouragement during challenging moments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of connected relationships.
- Provided direct personal care and administrative services to clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Bachelor of Arts - Sociology
University of Dubuque
Dubuque, IA05.2009
Associate of Arts -
Northeast Iowa Community College
Peosta, IA05.2007
Skills
- Patient Advocacy
- Documentation And Reporting
- Staff Training
- Effective and Clear Communication
- Self-Driven
- Works well under pressure
- Work well independently or in a teaming enviroment
Timeline
Server
1st & Main
04.2022 - Current
Home Health Aide
No Place Like Home Senior Care
02.2017 - 03.2020
Servers
Caroline's Restaurant
12.2016 - 03.2020
Home Health Aide Provider
TLC In-Home Care
08.2016 - 02.2017
Bachelor of Arts - Sociology
University of Dubuque
Associate of Arts -
Northeast Iowa Community College