To seek and maintain a position that offers professional challenges utilizing interpersonal skills, customer services, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Family Services Specialist
State Of Nevada Division Of Welfare And Supportive Services
2021.09 - Current
Interviewed benefit applicants and recipients specified by policy; Explained scope of different available benefits. Evaluated all information, verification and all factors of eligibilities to establish eligibility and continue, reinstate, terminate and deny benefits.
Assisted clients in completing required applications. Answered all questions and concerns. Provide available resources as needed.
Accessed computer database to review client history relative to income, resources, employment status, unemployment benefits, and public assistance benefits; document information; contact agencies within and outside the State to verify information.
Assisted training team to mentor new trainees as needed.
General Manager
My Wireless AT&T
2017.10 - 2021.09
Led my team to deliver extraordinary customer experience and to exceed sales target
Fully accountable for store profitability, sales, including scheduling, developing, and coaching
Consistently demonstrated excellent leadership and coaching skill by inspiring, engaging, and motivating my team to success and led by example
Trained employees around new product offerings and updates to current promotions
Maintained location daily operations by executing operational policies and procedures.
Dept. Lead in Jewelry, Shoe and Handbag Dept.
Neiman Marcus Last Call Studio
2015.05 - 2017.07
Trained new and existing employees in cashiering duties and cash office functions
Performed daily sales audit and reconciliations and prepared cash deposit bags
Established and maintained customer relationships by delivering superior customer service to drive sales
Carried out merchandising and display duties
Assisted customers in ringing up sales, handled objections, concerns, and returns/exchanges.
Customer Service
Neiman Marcus Last Call
2014.08 - 2015.05
Assisted customers in ringing up sales, handled objections, concerns, and returns/exchanges
Provided customers with information on promotions and opened new accounts for customers
Helped on sales floor when other departments were short staffed
Verified and prepared cash deposit drop from previous days receipts.
Education
Bachelor Degree - English Language Literature
Xi'an Translation University
06.2012
Skills
Able to read and write in Chinese, fluent in Mandarin and Cantonese.
Interpersonal Skills - Amiable and works well with co-workers and supervisors.
Worked effectively in fast-paced environments.
Excellent communication skills.
Resourceful in looking up information
Able to pick up and learn new ideas & concepts very quickly.
Demonstrate respect, friendliness and willingness to help wherever needed.
References
Stefanie Kuhns, State of Nevada, Department of Health and Human Services. Family Services Supervisor I, 702-374-3878. skuhns@dwss.nv.gov.
Timeline
Family Services Specialist
State Of Nevada Division Of Welfare And Supportive Services
2021.09 - Current
General Manager
My Wireless AT&T
2017.10 - 2021.09
Dept. Lead in Jewelry, Shoe and Handbag Dept.
Neiman Marcus Last Call Studio
2015.05 - 2017.07
Customer Service
Neiman Marcus Last Call
2014.08 - 2015.05
Bachelor Degree - English Language Literature
Xi'an Translation University
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