Jie Chen
Las Vegas,Nevada
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, customer services, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Family Services Specialist
State Of Nevada Division Of Welfare And Supportive Services
09.2021 - Current
- Interviewed benefit applicants and recipients specified by policy; Explained scope of different available benefits. Evaluated all information, verification and all factors of eligibilities to establish eligibility and continue, reinstate, terminate and deny benefits.
- Assisted clients in completing required applications. Answered all questions and concerns. Provide available resources as needed.
- Accessed computer database to review client history relative to income, resources, employment status, unemployment benefits, and public assistance benefits; document information; contact agencies within and outside the State to verify information.
- Assisted training team to mentor new trainees as needed.
General Manager
My Wireless AT&T
10.2017 - 09.2021
- Led my team to deliver extraordinary customer experience and to exceed sales target
- Fully accountable for store profitability, sales, including scheduling, developing, and coaching
- Consistently demonstrated excellent leadership and coaching skill by inspiring, engaging, and motivating my team to success and led by example
- Trained employees around new product offerings and updates to current promotions
- Maintained location daily operations by executing operational policies and procedures.
Dept. Lead in Jewelry, Shoe and Handbag Dept.
Neiman Marcus Last Call Studio
05.2015 - 07.2017
- Trained new and existing employees in cashiering duties and cash office functions
- Performed daily sales audit and reconciliations and prepared cash deposit bags
- Established and maintained customer relationships by delivering superior customer service to drive sales
- Carried out merchandising and display duties
- Assisted customers in ringing up sales, handled objections, concerns, and returns/exchanges.
Customer Service
Neiman Marcus Last Call
08.2014 - 05.2015
- Assisted customers in ringing up sales, handled objections, concerns, and returns/exchanges
- Provided customers with information on promotions and opened new accounts for customers
- Helped on sales floor when other departments were short staffed
- Verified and prepared cash deposit drop from previous days receipts.
Education
Bachelor Degree - English Language Literature
Xi'an Translation University
06.2012
Skills
- Able to read and write in Chinese, fluent in Mandarin and Cantonese
- Interpersonal Skills - Amiable and works well with co-workers and supervisors
- Worked effectively in fast-paced environments
- Excellent communication skills
- Resourceful in looking up information
- Able to pick up and learn new ideas & concepts very quickly
- Demonstrate respect, friendliness and willingness to help wherever needed
References
Stefanie Kuhns, State of Nevada, Department of Health and Human Services. Family Services Supervisor I, 702-374-3878. skuhns@dwss.nv.gov.
Timeline
Family Services Specialist
State Of Nevada Division Of Welfare And Supportive Services
09.2021 - Current
General Manager
My Wireless AT&T
10.2017 - 09.2021
Dept. Lead in Jewelry, Shoe and Handbag Dept.
Neiman Marcus Last Call Studio
05.2015 - 07.2017
Customer Service
Neiman Marcus Last Call
08.2014 - 05.2015
Bachelor Degree - English Language Literature
Xi'an Translation University
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