Jie Yang
Buena Park,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
KEY COMPETENCIES: ABILITY TO MULTI-TASK, AND WORK WELL UNDER PRESSURE AND TIGHT DEADLINES, ATTENTION TO DETAILS, OUTSTANDING ORGANIZATIONAL AND TIME MANAGEMENT SKILLS, CLIENT RELATIONSHIP MANAGEMENT SKILLS, ADAPTABILITY AND FLEXIBILITY, DATA ANALYSIS, MICROSOFT EXCEL,ACCOUNTING
Overview
7
7
years of professional experience
Work History
Account Manager, Inside Sales
Gexpro Services
04.2023 - Current
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Communicate with customers to understand their needs, identify sales opportunities, source products, and make both inbound and outbound emails to process sales orders and monitor customer fulfillment.
- Handle multiple customer inquiries and resolve customer issues promptly using root-cause analysis.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Assistant Manager of Sales
Bestlink Netware
10.2020 - 03.2023
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Negotiated contracts with suppliers/vendors on behalf of the company, securing favorable terms that contributed to savings in operational costs.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Use ERP to create and process sale/purchasing orders.
- Maintain catalogues, price lists, discount tables and selling records, and do inventory forecasting.
- Create Amazon seller central FBA purchasing orders, responsible for orders execution.
- Investigate invoices to correct unit price, trade and cash discounts, delivery terms, time limits and quantities.
- Use Excel V-lookup/logic formula to do data filtering and classification and inventory forecasting.
- Complete temporarily assigned tasks by the supervisor.
Production Coordinator Intern
Golden Vision LTD
11.2016 - 10.2018
- Enhanced production efficiency by streamlining workflows and implementing time-saving strategies.
- Send sample requests and production approvals, receive, organize, and deliver around 25 sample packages to customers and vendors daily.
- Assisted in reducing project completion time through proactive scheduling and resource allocation.
- Improved communication between departments by creating and maintaining detailed daily reports.
- Supported on-time delivery of projects by closely monitoring timelines and adjusting priorities as needed.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Education
Associate of Arts - Logistics Management
Guangzhou Vocational College
Guangzhou, China09.2006
Skills
- Office Software
- Database Management
- Sales Forecasting
- Customer Retention
- Sales Analytics
- Team Collaboration
- Client Support
- Data Analytics
Languages
English
Full Professional
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Japanese
Elementary
Timeline
Account Manager, Inside Sales
Gexpro Services
04.2023 - Current
Assistant Manager of Sales
Bestlink Netware
10.2020 - 03.2023
Production Coordinator Intern
Golden Vision LTD
11.2016 - 10.2018
Associate of Arts - Logistics Management
Guangzhou Vocational College
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