Jie Zhang

• Operated machinery in accordance with safety protocols and operational guidelines.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Conducted routine inspections to ensure equipment functionality and prevent downtime.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Assisted in loading and unloading materials for production processes.
• Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
• Monitored equipment performance, identifying issues for immediate resolution.
• Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
• Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
• Maintained quality of product by checking labels, packaging and other factors.
• Troubleshot mechanical problems, minimizing disruptions in production schedule.
• Collaborated with team members to optimize production processes and improve overall performance.
• Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
• Complete other tasks assigned by you supervisor or team leader on time.
• Maintained cleanliness of work area, adhering to safety standards and regulations.
• Operated various types of machinery, contributing to the successful completion of diverse projects.
• Actively supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and incorporating new knowledge into daily activities.

• Proficient in using operated manual pallet jack
• Unloaded, inspected, and stored damaged and returned products.
• Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
• Inspected products for damage and assessed eligibility for restocking or disposal.
• Documented returned product details in [Software] inventory tracking system.
• Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
• Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
• Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
• Contributed to the reduction of fraudulent returns by diligently following company guidelines and identifying suspicious activity when necessary.

• Receive customers for watch repair and collection, collect repair fees, answer customer inquiries and provide quotations, register visitors from branch offices.
• Quickly diagnose and fix basic watch faults for customers, including time adjustment, function setting, demagnetization and other routine services.
• Enter daily watch repair orders into the computer system, timely input quick-repair watches, and print financial vouchers for quick-repair and watch collection.
• Settle daily cash, bank card and TT income for watch collection, release JDE for received payments of mailed watches, and coordinate with the finance department.
• Collect and report daily data on quick/regular repair intake and delivery, mailed orders, outgoing mailed watches, and inventory status.
• Answer customer calls regarding inquiries, repair status and spare parts; confirm additional repairs and extra fees with customers over the phone; record customer complaints and follow up on progress.
• Order watch spare parts for customers and notify them upon arrival.
• Register and process mailed-in repairs from external retail stores, confirm appearance, warranty documents and quotations, follow up on payments and arrange delivery; handle registration and delivery for Swatch watch repairs.
• Compile statistics on mailed watches of all brands, weekly visitor data, and various repair data of the service center.
• Assist the warehouse supervisor in daily work, including spare parts requisition and reservation inquiries.
• Coordinate and communicate daily administrative work with the Shanghai headquarters.
• Conduct job training for new employees.
• Provide full-process reception service for Breguet VIP customers.

Technical Support Engineer & Spare Parts Coordinator
Toshiba Customer Service Center

• Provide daily customer reception for repair services, conduct initial inspection of laptop failures, and offer telephone consultation and technical support.
• Responsible for laptop spare parts application, customer notification, repair and replacement, and defective parts return to factory within Liaoning Province. Maintain effective communication with Beijing Headquarters, Product Division and Toshiba Shanghai, properly handle customer emergencies and provide solutions for problematic devices.
• Provide technical support and troubleshooting for authorized service stations across the province, handle emergencies, and conduct training for new employees of authorized service stations.
• Collect, organize and file annual product technical documents, recovery disks, technical manuals for complicated failures, service orders and individual customer data.
• Assist the manager in handling customer complaints, participate in national maintenance conference calls, weekly reports and daily work communication.
• Conduct DOA (Dead On Arrival) inspection, verification, packaging and machine return for laptops sold/unsold by agents in Liaoning Province (including non-company sales channels and provincial authorized service stations). Apply for DOA procedures with manufacturers, arrange shipment, receive replacement devices and deliver to agents or individuals, and submit monthly DOA reports.
• Responsible for the sales of out-of-warranty laptop spare parts and optional components for customers, agents and provincial authorized stations, and achieve monthly sales targets assigned by supervisors.
• Responsible for the statistics and settlement of in-warranty & out-of-warranty service orders, out-of-warranty service revenue, DOA service orders and on-site service orders of Shenyang Customer Service Center.
• Responsible for the repair of international warranty laptops (verification, application, on-site service arrangement and follow-up).
• Confirm, register, apply, count and settle 800telephone customer service-dispatch orders for the maintenance of the company’s internal fixed assets.