Jiell Wilson
Austin,TX
Summary
Dedicated FOH Team Member at Panda Express, adept in point-of-sale systems and exceptional customer service, significantly enhanced guest satisfaction. Excelled in team collaboration and efficient problem-solving, ensuring seamless operations. Recognized for reliability and a professional demeanor, contributing to a positive dining experience and operational excellence.
Overview
1
1
year of professional experience
Work History
FOH Team Member
Panda Restaurant Group, Inc., Panda Express
02.2023 - 02.2024
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Cleaned and organized kitchen, dining and service areas.
- Utilized POS system to receive and process food and beverage orders.
Education
Associate Of Computer Sciences - Trade School
Cebu Technological University
Cebu City06.2012
High School Diploma - Secondary Education
Inayawan Night High School
Cebu City03.2011
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Team collaboration
- Money handling
- Professional appearance
- Building rapport
- Point of sale systems
- Active listening
- Multitasking Abilities
- Excellent communication
- Safe food handling
- Food preparation
- Problem-solving
- Time management
- Reliability
- Customer satisfaction
- Interpersonal skills
Computer Literacy
- Microsoft Word
- Spreadsheets
- Email communication
Timeline
FOH Team Member
Panda Restaurant Group, Inc., Panda Express
02.2023 - 02.2024
Associate Of Computer Sciences - Trade School
Cebu Technological University
High School Diploma - Secondary Education
Inayawan Night High School