Jiesetta Scott
JACKSONVILLE
Summary
Compassionate and dedicated professional with experience at Vivo Healthcare, skilled in patient care and vital sign monitoring. Proven ability to enhance customer satisfaction through effective problem-solving and collaboration. Recognized for streamlining processes, improving efficiency, and delivering tailored solutions in high-pressure environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Vivo Healthcare
Jacksonville
02.2025 - Current
- Provided compassionate care to patients by assisting with daily living needs, including meals and hygiene.
- Monitored vital signs and tracked intake and output to ensure high-quality patient care.
- Reported patient conditions and observed behaviors to nursing staff for timely interventions.
Customer Service Representative
Walmart
Jacksonville
01.2024 - 07.2025
- Resolved customer complaints by identifying root causes and implementing effective solutions through follow-up.
- Managed high volumes of incoming calls, delivering precise information and ensuring satisfaction through interactive communication.
Customer Service Representative
Amazon
Jacksonville
08.2024 - 01.2025
- Acted as primary contact for customer inquiries, delivering professional and empathetic responses.
- Resolved customer concerns by identifying issues and providing tailored solutions.
- Collaborated with cross-functional teams to tackle complex customer issues effectively.
- Acquired in-depth product knowledge to assist customers with order processing and returns.
- Worked with various departments to troubleshoot and resolve customer issues promptly.
Technical Support Agent
Sykes Enterprises, Incorporated
JACKSONVILLE
07.2022 - 08.2023
- Enhanced customer satisfaction ratings through effective troubleshooting and problem-solving techniques.
- Resolved over 200 customer inquiries per week regarding service issues by utilizing comprehensive product knowledge.
- Implemented streamlined processes for ticket resolution, reducing average handling time and directly contributing to team efficiency and improved customer experience.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in the development of FAQs that reduced future customer calls.
Education
Certified Nursing Assistant - Nursing
Sharron Nursing Academy
Jacksonville, FL09.2024
High School Diploma -
GED.com
Jacksonville, FL07.2021
Skills
- Patient care and vital sign monitoring
- Medication administration
- Customer service and relations
- Problem solving and team collaboration
- Call management and operations
- Typing proficiency
- Data entry
Certification
Certified Nurses Assistant, CNA464804
Timeline
CNA
Vivo Healthcare
02.2025 - Current
Customer Service Representative
Amazon
08.2024 - 01.2025
Customer Service Representative
Walmart
01.2024 - 07.2025
Technical Support Agent
Sykes Enterprises, Incorporated
07.2022 - 08.2023
Certified Nursing Assistant - Nursing
Sharron Nursing Academy
High School Diploma -
GED.com
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