JIGAR THAKKAR

Summary

Proactive Business Analyst with 20+ years of IT and management experience in Telecom and Hotel industry. Expert on business and systems requirements, user acceptance testing, and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

17

years of professional experience

Work History

Business Owner/Manager

Ramada by Wyndham

Alpharetta, GA

08.2015 - 02.2023

Managed hotel operations, guest satisfaction, strategic & Financial Planning, Budgeting, and Project Management
Subject Matter Expertise in hotel management, food and beverage operations, vendor relations, profit and loss management, guest service operations, business development, and hotel remodeling.
Efficient manager and team player who generated significant growth in hotel revenue by effectively motivating employees to provide quality customer service.
Resolved staff member conflicts, by actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and implemented business strategies to achieve business goals and stay competitive.
Controlled costs to keep business operating within budget and increase profits by 85%.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Sr. Data Analyst

TracFone Wireless, Inc

Miami, FL

01.2015 - 08.2015

Efficiently managed Jira Kanban dashboard for team to s visualize their workflow, limit work-in-progress, and maximize efficiency.
Developed, generated, and monitored metrics aimed at increasing revenue, reducing cost, and improving customer experience
Used business objects, business intelligence, and other reporting tools to extract data from data solutions and data warehouses.
Analyzed large amounts of data to identify trends and find patterns, signals, and hidden stories within data.
Assisted with creating data cubes and OLAP models to improve data analysis.
Developed customized reports, summarizing and presenting data in visually appealing format.
Developed data mining algorithms to identify and classify patterns in data.
Gathered business requirements for system changes and developed strategies to identify and fix data issues affecting production systems.
Performed user acceptance testing (UAT) for system changes.
Through analysis, translated business requirements into functional application requirements and provided input into high-level design solutions.

Network Engineer

Travel Budget Inn

Hollywood, FL

01.2009 - 08.2015

Constructed, installed, and maintained wireless area network in 10,000 sq Ft Building for more than 40 computers
Managed email, anti-spam, and anti-virus protection systems
Troubleshoot complex multi-vendor network service provider issues.
Managed, tracked, and coordinated problem resolution and escalation processes.
Created VPN infrastructure and allowed for secure remote connections.
Assisted with implementation and support of network monitoring tools.
Provided detailed network diagrams and procedural guidelines.
Configured and troubleshot VoIP and multi-media distributed systems and platforms.
Recommended options for disaster recovery and remote access security.
Monitored network usage and performance to reduce any potential weaknesses and vulnerabilities by improving performance to provide smooth communication operation on network.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.

Data / Medicaid Operations Analyst

TracFone Wireless

Miami, FL

02.2012 - 01.2015

Used Jira and Agile methodology to analyze, and translate business requirements into functional application requirements and provide input into high-level design solutions.
Managed, identified, and provided recommendations for process and system enhancements to improve data quality and integrity between vendors and company.
Helped in Business improvement process by completing User Acceptance Testing (UAT); Provided pre and post-implementation support to various departments.
Gathered business requirements for multiple projects by Developing and documentation of processes to support ongoing maintenance and data integrity.
Lead meetings with business leaders to document their business requirements
Analyzed trend data to forecast operational needs and plan next course of action.
Consulted with stakeholders to develop operational strategies and processes.
Identified and analyzed project risks and developed mitigation strategies.
Designed plans to improve operations and suggested changes to systems for overall organization.

Technology Specialist / Associate

Office-Max

Hollywood, FL

08.2008 - 08.2010

Achieved quarterly sales goals and attained number one store in sales in South Florida territory consisting of 25 stores approximately 50 percent of time.
Advised and consulted customers on their technical issues
Provided technical support to 500+ clients in average of 2 years.
Worked on freight, moving heavy boxes, merchandising, replacement area, and sales floor twice week.
Achieved monthly sales of 15,000 USD plus products and extended electronic and technology department warranties.
Administered networks by creating user accounts and managing permissions.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Senior Chemical Engineer

Aqua-Air Monitoring and Laboratory

, India

03.2007 - 03.2008

Collaborated with multiple team members in Designing, Planning, Prevention - Controlling, and Remediation of Environmental health hazards to support and deliver working solutions for business growth.
Conducted projects like Waste Treatment, Site Remediation, and Pollution Control with personal protective equipment (PPE) at manufacturing site.
Prepared Compliance Documents and Plans on weekly basis.
Studied and prepared Process Flow Diagram (PFD) & Process and Instrumentation Diagram (P&ID) of clients and made changes per clients' needs.
Supervised Incoming materials, process control at Pilot-scale, testing various components from Liquid and Solid/Hazardous waste at laboratory level, and inventory control.
Communicated with clients and other sub-contractors for project matters.

Chemical Engineer

En-Vision Enviro Engineers Pvt. Ltd

, India

09.2005 - 03.2007

Prepared No Objection Certificate applications for various industries like Bayer Crop Science, Raymond India Ltd., Lupin Ltd., Oil & Natural Gas Company Etc.
Prepared applications to get Consent for Water, Air, and Solid/Hazardous waste from State Pollution Control Board and Central Pollution Control Board for various industries like Garda Chemicals, and Gujarat Insecticides Ltd.
Prepared No Pollution Load Increase Certificates, Water Cess & Environmental Statements for required clients.
Prepared Bio-Medical Waste Applications, Annual Reports, and Compliance Reports for required clients.
Created and implemented safety protocols and procedures to reduce life-threatening accidents attributed to chemical spills.

Education

Master of Science - Information System Management

DeVry University, Miramar, FL

Bachelor of Science - Chemical Engineering

Pune University, India

Skills

Oracle/MS SQL
Jira
MS Visio
Data Visualization
Business Analysis
Data Mapping
Requirement Gathering

Analytical and Critical Thinking
Agile Scrum
Problem Solver
UX designing
Pivot tables
Microsoft Office Suite
Business Process Mapping

Websites

https://www.linkedin.com/in/jigar-thakkar-1618a223/

Languages

English

Full Professional

Gujarati

Native or Bilingual

Hindi

Native or Bilingual

Timeline

Business Owner/Manager - Ramada by Wyndham

08.2015 - 02.2023

Sr. Data Analyst - TracFone Wireless, Inc

01.2015 - 08.2015

Data / Medicaid Operations Analyst - TracFone Wireless

02.2012 - 01.2015

Network Engineer - Travel Budget Inn

01.2009 - 08.2015

Technology Specialist / Associate - Office-Max

08.2008 - 08.2010

Senior Chemical Engineer - Aqua-Air Monitoring and Laboratory