Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethics and effective communication skills. Eager to contribute to a dynamic team and support organizational and leadership skills.
Overview
31
31
years of professional experience
Work History
Manager/Owner
Royal Budget Inn
Detroit
11.2004 - 07.2024
Managed property of 24 rooms and renovation efforts
Increased guest satisfaction according to guest surveys on staff attentiveness, facility cleanliness, maintenance quality
Schedule bookings and check guests in and out during busy periods
Maintain hotel inventory supplies for all departments, including housekeeping, kitchen and administration
Organized and maintained laundry and cleanliness both outside and inside property
Conducted interviews to hire and manage staff of 5-6 employees
Resolve operational challenges and obstacles by reviewing and monitoring business flow and associate performance
Recorded payroll and bank deposits for both the employees and motel
Family Caregiver
Self-employeed
Windsor
06.1999 - 11.2004
Provided comprehensive daily care to family member, ensuring high standards of hygiene and comfort
Administered medications accurately and on schedule, reducing incidents of missed doses to zero
Monitored vital signs and reported significant changes to healthcare providers, contributing to timely medical interventions
Offered emotional support to the family member and immediate family, improving overall morale and mental health
Collaborated with healthcare providers to develop personalized care plans, resulting in improvement in patient compliance.
Delivered clear and compassionate communication to family members, helping understand and manage the patient`s condition
Assisted with activities of daily living, including bathing, dressing, and meal preparation, enhancing patient independence / dignity
Designed and implemented a daily schedule that balanced physical activity and rest, improving the patient's overall well-being.
Adapted living spaces to be safer and more accessible, reducing risk of falls and other accidents
Family Business Manager
Royal Relax Inn & Royal Budget Inn
Fairmont City
09.1998 - 09.2003
Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
Trained employees to provide personalized customer service and maintain high standards of professionalism and excellence.
Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
Designed strategies for improving the quality of services provided by the organization.
Part-time Administrative Assistant
Fairmont City Office
Fairmont City
04.1995 - 12.1998
Data entry for tickets
Courteously greet customers and answer phone inquiries
Managed payroll services for staff including mayor, police officers, firefighters; government officials
Post information to accounting software and Quickbooks
Maintained utmost discretion when dealing with sensitive topics
Opened, sorted, and distributed incoming messages and correspondence throughout the department
Greeted visitors and determined the appropriate point person and meeting time for their specific situations
Part-time Salesperson and Cashier
Payless ShoeSource
Fairmont City
09.1993 - 04.1998
Selling shoes and checking out customers (40-42 hours a week)
Greeted customers and assisted customers as they enter the store
Processed POS transactions, including cash and credit purchases and refunds
Performed cleaning, organization and stocking inventories
Built a rapport with customers to understand their footwear needs and provide recommendations based on style or uses
Maintained knowledge of store promotions, payment and exchange policies and security procedures
Ensured accurate balance of cash drawer and receipts
Education
University of Health Sciences and Pharmacy of St. Louis
Skills
Leadership Skills
Time Management Skills
Hotel Operations
Decision Making
Mentoring
Multi-tasking
Organizational skills
Teamwork
Computer & Internet skills
Adaptability
Written and Verbal Communication
Timeline
Manager/Owner
Royal Budget Inn
11.2004 - 07.2024
Family Caregiver
Self-employeed
06.1999 - 11.2004
Family Business Manager
Royal Relax Inn & Royal Budget Inn
09.1998 - 09.2003
Part-time Administrative Assistant
Fairmont City Office
04.1995 - 12.1998
Part-time Salesperson and Cashier
Payless ShoeSource
09.1993 - 04.1998
University of Health Sciences and Pharmacy of St. Louis