Jignasa Finger

• Maximized benefits program efficiency by implementing automated processes and streamlining procedures.
• Achieved significant cost savings for the company through meticulous analysis of benefits data and negotiations with providers.
• Consistently met deadlines for benefits enrollment periods, ensuring a seamless experience for employees.
• Developed comprehensive employee communications materials to increase understanding and utilization of available benefits.
• Evaluated vendor performance regularly, maintaining strong relationships while holding them accountable to service level agreements.
• Analyzed market trends to stay ahead of industry norms, making recommendations for appropriate adjustments to benefit offerings as needed.
• Initiated strategic partnerships with external vendors that resulted in better pricing structures for group insurance products offered by the company.
• Reviewed claims activities and wrote detailed reports.

• Primary point of contact for associate questions via benefits email, phone, and any other forum the questions come in.
• Escalate benefit related issues with vendor to assist with resolution to assist associates.
• Assist with annual open enrollment by auditing enrollment files between HRIS and all carriers. Process all manual changes made during the last month of the plan year and track them appropriately.
• Provide support/back-up to LOA specialist as needed.
• Audit and coordinate all weekly, monthly, and quarterly billing premiums with the Finance department and appropriate vendors.
• Identify and document areas of improvement or innovation through process change or automation.
• Facilitate Tuition Reimbursement process, update portal with enrollment information.
• Mange Service Award program for all business units.
• Assist with Life Event approvals through vendor Bswift.
• Audit weekly benefits deduction changes to ensure payroll is processed accordingly.
• Update changes within Workday to assist with weekly, biweekly & monthly payroll processing.
• Update company portal with benefit related information for employee resource tools.

• Implemented open enrollment system to streamline benefits processes for employees.

•Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through benefits hotline & email.
• Partner with vendors to ensure all benefit changes or updates are made to their claims, eligibility and/or systems, as needed.
• Assist with special projects and other duties assigned by Sr. Payroll and Benefit Managers.
• Import and validate 401k files for weekly, bi-weekly & semi payroll in HRIS system.
• Reconcile weekly HSA Wire spreadsheets in Excel while comparing data from various ad hoc reports, using pivot table and VLOOKUPS for auditing purposes.
• Coordinated unemployment claims with TALX/Equifax and locations ensure payroll tax & garnishment refunds are valid for deposit by submitting tickets though Ultimate Software (UltiPro).
• Generated BI reports & distributing scheduled monthly/ quarterly reports to all business units.
• Process Qualified Medical Child Support Orders (QMCSO), Complete medical & payroll verification as requested by state agencies.
• Run monthly & quarterly reports for multiple business units & the Department of Labor.
• Log & distribute all garnishments for bankruptcies, student loans and child support orders.
• Document procedures identified areas to improve daily Payroll & Benefit administrative duties.
• Serves as back-up for weekly payroll processing.

• Establish partnerships and rapport with clients in support of their unemployment processing needs.
• Provide excellent customer service by being responsive/available and providing timely unemployment processing expertise. Receive and prioritize claims, questionnaires, determinations and/or other unemployment related data.
• Abide by UI integrity requirements. Analyze individual case information by reviewing data accessed through internal systems/platforms, from the investigative telephone calls or document images, to determine a response.
• Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers in a timely manner.
• Successfully decrease the number of SIDES claim responses to the state by 3% weekly.
• Exceeded productivity weekly by 5%.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Assisted customers with account inquiries, resolving issues promptly and professionally.