Jihaad England
Arlington
Summary
Dedicated professional with a strong work ethic and proven customer service skills, Experienced in safe driving practices and vehicle maintenance, consistently achieving timely deliveries and fostering positive client relationships. Adaptable and detail-oriented, I excel in high-pressure environments while ensuring safety and efficiency in all operations.
Overview
13
13
years of professional experience
Work History
Utility Worker
Shannondell
03.2011 - 02.2012
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
- Verified that all safety procedures were followed while working on utility systems.
- Completed daily maintenance tasks in record time to maximize productivity.
- Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.
Delivery Driver
Amazon
03.2020 - 07.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Construction Worker
Concrete Services
05.2016 - 08.2017
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Oil Change Technician
Take 5 Oil Change
07.2018 - 02.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Supported the training of new hires by sharing knowledge on effective techniques and best practices within the oil change technician role.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Retained accurate records of purchases, titles and sales.
Tow Truck Driver
M & L Towing
01.2022 - 12.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Truck Unloader
FedEx
03.2022 - 10.2022
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.2015
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Heavy lifting
- Roadside assistance
- Vehicle maintenance and repair
- Organization and planning
- Safety management
- Vehicle inspection
- Emergency response readiness
- Activity logging
- Basic vehicle maintenance
- Assisting customers
- Adaptability and flexibility
- Safe driving
- Attention to detail
- Critical thinking
- Dependable and cooperative
- Recovering vehicles
- Lockout kit
- Truck driving
- Tractor-trailer operation
- Commercial driving
- Documentation skills
- Work logging
- Teamwork
- Multitasking
- Loading and unloading
- Excellent communication
Timeline
Truck Unloader
FedEx
03.2022 - 10.2022
Tow Truck Driver
M & L Towing
01.2022 - 12.2023
Delivery Driver
Amazon
03.2020 - 07.2020
Oil Change Technician
Take 5 Oil Change
07.2018 - 02.2019
Construction Worker
Concrete Services
05.2016 - 08.2017
Utility Worker
Shannondell
03.2011 - 02.2012
High School Diploma -
Norristown Area High School
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