Jihad Cheung

• Assists with or performs collecting and analyzing samples of plant processes and receiving waters
• Assists with or performs operating and monitoring equipment and processes with potential exposure to chemical, biological, electrical, thermal, noise and radioactive hazards
• Operates and maintains equipment in facilities for cleaning, lubrication, for items such as centrifuges, incinerators, belt presses, gravity belt thickeners, augers, mixers, etc
• Assists with or performs evaluating the performance of mechanical equipment and conveyance systems; interprets conformance of test procedures to 'Standard Methods for the Examination of Water and Wastewater.' Assists with or performs monitoring biological and chemical treatment processes and adjusts as directed
• Handles material shipments and inventory; locates spare parts listed in the inventory system
• Assists with or performs overhauling specialty valves or swaps out valves in the plant
• Utilizes drawings, blueprints, plans, and references materials to locate pumping stations, valves, process equipment, electrical substations, chemical storage, feed facilities and underground piping
• With or performs collecting and analyzing samples of plant processes and receiving waters
• Climbs into tanks to include 30-foot depths using rigging equipment to lift equipment
• Assists with or performs general plumbing repairs such as compression fitting replacement, pipe joining, and cutting for various pipe materials
• Performs basic repairs on valves and process equipment for pneumatic and hydraulic control systems
• Uses TEAMS/CMMS to create record data from parameters gathered, work orders and various administrative tasks such as accessing backlog, adding material to work orders, and finding parts in WSSC Water warehouses
• Operates WSSC Water motor vehicles and specialized equipment such as forklift and tractor, as required
• Maintains records, performs calculations, and composes reports
• Assists with or performs inspecting motors for heat, noise and vibration and performs motor lubrication and cleaning
• Conducts proper operation of wastewater solids handling processes.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Supervise counter sales and customer services by ensuring all customers are promptly greeted, all phones are answered in a timely manner, all refunds are handled correctly, etc
• Help train new team members on store procedures, product knowledge, and sales/customer service
• Provide input relative to a team member's job performance and attitudes for pay for performance evaluations
• Assist store manager with essential store functions, i.e
• Store accounting, daily invoice checking, inventory control, store security, store and vehicle maintenance, etc.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

• The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location
• The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory
• The CSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday
• Achieve growth and hit sales targets by successfully maintaining and developing commercial sales
• Develop new accounts through face to face and telephone contact with potential customers
• Act as the primary contact for commercial customers; Actively maintain open lines of communication between AutoZone and commercial customers
• Ensure efficient delivery of products by planning delivery routes and managing drivers
• Ensure appropriate delivery documentation is generated for each delivery
• Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry; Conduct research to guarantee the customer is offered the 'right part for the right price'
• Maintain records and billing for commercial accounts; processes returns and reconciles accounts
• Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
• Contribute to the AutoZone 'one-team' environment by assisting customers and AutoZoners with various aspects of the business
• Build and maintain strong relationships with management team
• Assists with training and developing drivers, commercial specialist, and other AutoZoners as directed by the SM or DM
• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
• Follows proper accident and claim procedures
• Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues
• As the commercial sales manager of AutoZone, I was required to handle KPI reports
• I was also responsible for billing and all other financial aspects of the business as well as overseeing the operation of my department day to day
• I was the direct point of management for my drivers and as well as my CS or Commercial Specialist
• As well as keeping up to date inventory and maintaining the business relationship between AutoZone and other household names in the automotive industry
• I've worked closely with all major automotive businesses in the Waldorf area
• I have built rapport and relationships with them.
• Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
• Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
• Responded to customer feedback in professional and constructive way.
• Developed strategic initiatives based upon company objectives aimed at accelerating growth.
• Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
• Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
• Increased store profit 20% through upselling packages to commercial account holders.
• Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
• Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
• Motivated team to meet and exceed sales goals.

• Supported team members in troubleshooting difficult automotive issues, fostering a collaborative work environment.
• Completed complex repair jobs by utilizing advanced technical skills and extensive automotive knowledge.
• Improved vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
• Assisted customers in understanding their vehicles'' needs with informative recommendations on regular maintenance schedules.
• Safeguarded vehicle longevity by performing preventative maintenance tasks such as oil changes, tire rotations, and tuneups.
• Collaborated with fellow mechanics to ensure comprehensive vehicle assessments and appropriate solutions.
• Ensured safety compliance by adhering to strict guidelines for vehicle repairs and maintenance procedures.
• Implemented inventory management strategies that reduced waste expenses without compromising parts availability or quality standards.
• Analyzed vehicle data using advanced diagnostic equipment.
• Repaired and replaced worn and damaged components.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Coordinated with parts department to determine availability of necessary components.

Responsibilities:

• - Perform automotive diagnostics to identify issues and determine appropriate repairs
• - Conduct routine vehicle maintenance, including oil changes, tire rotations, and brake inspections
• - Repair and replace faulty components, such as engines, transmissions, and electrical systems
• - Align wheels and perform tire services
• - Use power tools and specialized equipment to complete repairs
• - Keep accurate records of all maintenance and repair work performed
• - Communicate with customers regarding vehicle issues and recommended repairs
• - Collaborate with sales team to provide technical support as needed

Skills:

• - Strong knowledge of automotive repair and maintenance procedures
• - Proficiency in using diagnostic tools and equipment
• - Ability to accurately diagnose mechanical and electrical issues
• - Experience working in dealership or automotive repair shop preferred
• - Excellent problem-solving skills
• - Strong attention to detail
• - Ability to work independently as well as part of a team
• - Good communication skills, both verbal and written