Jihad Muhammad
San Francisco,CA
Overview
5
5
years of professional experience
Work History
Technical Specialist
Apple
San Francisco, CA
10.2021 - Current
- Stayed up to date on company products and services to support sales objectives.
- Educated customers on product features and technical details to highlight benefits.
- Met with customers to discuss needs and offered relevant options from company line.
- Showcased features of diverse products, provided information and redirected objections.
- Demonstrated product features to align with customer needs.
- Repairing relationships so that the customer feels that their problems have been heard
- Troubleshot malfunctions and diagnosed issues for equipment and components.
Barista
Starbucks
San Francisco, CA
01.2019 - 08.2020
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Operated cash register, collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Increased sales by hosting regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Bachelor of Science - Data Analytics
San Jose State University
San Jose, CASkills
- Experience in Leadership
- Friendly, Positive Attitude
- Organizational Skills
- Analytical
- Strong Attention to Detail
- Leadership and Task delegation
- Customer Service
- Reliable and Trustworthy
- Problem resolution
- Excel
- Project Management
- Basic IT skills
- Hardware and Software Updates
Timeline
Technical Specialist
Apple
10.2021 - Current
Barista
Starbucks
01.2019 - 08.2020
Bachelor of Science - Data Analytics
San Jose State University