Jihan Wilder
New York,NY
Summary
Ambitious and driven individual with 10+ years of providing efficient administrative support and excellence in customer service able to identify and resolve issues to achieve corporate objectives, prioritizing workloads to meet strict deadlines sustaining profitability and client satisfaction.
Overview
6
6
years of professional experience
Work History
Housing Specialist
OCLM
09.2022 - Current
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Streamlined application processes for prospective tenants, resulting in reduced wait times and increased occupancy rates.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Provided ongoing support to clients by conducting regular follow-ups and monitoring progress towards self-sufficiency goals.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Assisted applicants in filling out housing applications and verifying assets
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Oversaw housing plans for over 70 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Executive Assistant
Sadie Nash Leadership
01.2020 - 03.2021
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing bookkeeping work
- Prepared agendas and made arrangements, such as coordinating catering and travel for luncheons, for committee, board and other meetings
- Set up and oversaw administrative policies and procedures for offices and organizations.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Production Assistant/Coordinator
VICE MEDIA
03.2018 - 01.2020
- Provided on set and administrative assistance in all stages of production by coordinating with crew starter paper work, expense reports, invoices, wrap binders, call sheets, budget breakdowns, overage request forms, talent releases, location scouting, talent booking, scheduling and deck building
- Ensuring production events are executed smoothly and efficiently.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Coordinated schedules for talent and crew, optimizing resource allocation and reducing overtime costs.
- Liaised with clients throughout pre-production process, maintaining clear communication channels and client satisfaction.
- Supported producers in decision-making processes, contributing valuable insights from a diverse range of perspectives.
- Organized logistics for shooting locations, securing permits and managing transportation arrangements for cast and crew members.
- Participated in brainstorming sessions that resulted in innovative ideas for new television shows or documentary films.
- Provided assistance during live events or broadcasts which contributed to smooth operations without any technical hiccups.
- Determined project budgets to estimate and control overall project costs.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Skills
- Executive Schedule Management
- Bookkeeping and Basic Accounting
- Materials Preparation and Presentation
- Compliance Monitoring
- Case Management
- Certified in CPR/AED
- Cares/Current/Caps/Homes
Timeline
Housing Specialist
OCLM
09.2022 - Current
Executive Assistant
Sadie Nash Leadership
01.2020 - 03.2021
Production Assistant/Coordinator
VICE MEDIA
03.2018 - 01.2020
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