Jihane Azirar
Frisco,USA
Summary
Entry-Level data analytics professional; recently completed the Google Data Analytics Professional Certificate. Excellent understanding and proficiency of platforms for effective data analyses, Including SQL, Sheets, Excel, Tableau and R.
Performance-oriented Sales Leader offering exceptional record of achievement over Six-year career. Tenacious manager with strategic and analytical approach to solving problems. Strong communication, organizational and analytical skills.
Overview
11
11
years of professional experience
Work History
Director of Telecommunications
Maroc Telecom
12.2018 - 12.2022
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Sales Representative
Maroc Telecom
12.2016 - 11.2018
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Internship
International Transport Philippe Peschaud
03.2015 - 05.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed current cost structures and identifying areas of opportunity.
- Suggested strategies for improving efficiency and reducing costs.
- Explored the use of digital technologies for streamlined operations.
- Optimized resource utilization.
- Provided recommendations for implementing cost-saving measures to ensure long-term success in maritime transit activities.
- Implemented safety protocols, conducting risk assessments.
Field Study
Tanger Med and Eurogate
12.2014 - 12.2014
- Assessed operations and impact of ''Tanger Med and Eurogate'' ports on Morocco's economy
- Explored potential for future growth and expansion of both ports.
- Compared and contrasted different approaches to identify best practices and areas of improvement.
Internship
Holding Al Omrane
06.2014 - 07.2014
- Explored the Paris branch's role in expanding international business.
- Analyzed market data to inform strategic decisions.
- Evaluated program effectiveness to determine return on investment.
- Produced internal communications.
- Managed editorial calendars and rescheduled PR events and meetings.
Field Study
Renault and Souriau
04.2013 - 04.2013
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Applied theories of marketing and principles to real work situations.
- Made sure that products were produced on time and are of good quality.
- Applied different ideas, theories, and principles to create solutions: SWOT analysis, PESTEL, 5 Porter's Forces, Mix marketing, Matrice BCG, Matrice Mckinsey, 7 S Mckinsey, VRIO, Matrice Ansoff.
Benchmarking Days
Al Akhawayn University
03.2012 - 03.2012
- Conducted benchmarking comparing performance and teaching methods between universities
- Identified best practices to enhance the quality of education.
Education
Data Analytics Professional Certificate
Google
07.2024
MBA -
National School of Business And Management
Morocco07.2015
High School Diploma -
Technical High School
Morocco,07.2010
Skills
- Data Analysis
- Excel Functions
- SQL, data Cleaning , SQL databases
- R Programming
- Business Needs Analysis
- Data Visualization and Presentations
- Microsoft Word
- Data analytics and project management
- Communication and problem-solving
- Creativity and time management
- Critical thinking and leadership
- Negotiation and customer relations
- Quick and efficient learner
Interests
- Solving puzzles
- Playing board games
- Photography
- Swimming
- Playing tennis
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
hobbies
Solving puzzles, Photography , playing tennis and traveling.
Timeline
Director of Telecommunications
Maroc Telecom
12.2018 - 12.2022
Sales Representative
Maroc Telecom
12.2016 - 11.2018
Internship
International Transport Philippe Peschaud
03.2015 - 05.2015
Field Study
Tanger Med and Eurogate
12.2014 - 12.2014
Internship
Holding Al Omrane
06.2014 - 07.2014
Field Study
Renault and Souriau
04.2013 - 04.2013
Benchmarking Days
Al Akhawayn University
03.2012 - 03.2012
Data Analytics Professional Certificate
Google
MBA -
National School of Business And Management
High School Diploma -
Technical High School
Similar Profiles
Mohamed LOUATIMohamed LOUATI
Attachée commerciale at MAROC TELECOMAttachée commerciale at MAROC TELECOM
Yassine ABIDARYassine ABIDAR
Branch Director at Maroc TelecomBranch Director at Maroc Telecom
Chaymae BouchfarChaymae Bouchfar
Bilingual Customer Service Representative Agent at Maroc TelecomBilingual Customer Service Representative Agent at Maroc Telecom