Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jihane Rahmouni

Saint Petersburg,FL

Summary

JIHANE RAHMOUNI IDRISSI

Overview

10
10
years of professional experience

Work History

Nursing Assistant

Alhambra Health & Rehab
02.2022 - Current
  • Provide direct and indirect care to patients following an individualized plan based on their specific needs
  • (Max
  • 20 patients a day)
  • Provide a high level of care to each patient as well as maintaining a positive and compassionate relationship with them
  • (Overall patient satisfaction rating is 4.8/5 )
  • Record and report daily changes in patients’ conditions to provide updates to the healthcare team
  • Take and record vital signs, document intake and output, measured height, and weight, and assist with range of motion exercises.

Supervisor / Viva Glam Product Ambassador / Customer Service

MAC Cosmetics
06.2017 - 11.2020
  • Oversaw staff on their daily performance and actively coached them on ways they can exceed expectations
  • Conducted weekly Touch Bases with associates to review strengths and areas of improvement
  • Ensuring that associates are well informed and educated on new launch products for confident recommendations and products knowledge for customers
  • As the Viva Glam Ambassador – motivated sales associates and encouraged and organized participation in over 10 MAC AIDS Fund events to raise money and awareness
  • Used expert skills and passion for people to provide a quality customer service experience
  • (40% increase in return customers after implementing an online portal system for customer purchases)

Store Supervisor

Victoria's Secret & PINK
05.2014 - 05.2017


  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Worked in various capacities throughout the store including roles as Supervisor, Customer Service Specialist, Fit Specialist and Merchandiser/Marketing.
  • Proactively engaged in customers to create rapport, answered questions to company standard, and resolved any affair.
  • Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Delegated tasks to associates based on staff strengths to ensure pre-established goals were exceeded.
  • Mentored new sales associates to contribute to store's positive culture.

Management Intern

Help Me Donate
01.2021 - 02.2022


  • Oversee staff (20) on their performance to ensure weekly goals are being met
  • Giving constructive feedback on ways to improve performance to guarantee successful and consistent progress
  • Encouraging collaboration amongst staff to create different approaches/strategies
  • Comparing business data from the previous year and forecasting weekly targets to exceed LY (last year)
  • Creating a comfortable environment for staff to approach me with any concerns, ideas, or expectations they have
  • Building strong relationships with workers and partners of HelpMeDonate to certify rapport and consistency on future events and projects.

Education

Associate Degree -

St. Petersburg College
St. Petersburg, FL

Bachelor of Business Management -

University of South Florida
Tampa, FL

Skills

  • Business Development
  • Delegation Skills
  • Team Building
  • Strategic Planning
  • Goal-Oriented
  • Priority Management

Affiliations

An organized and creative professional with proven marketing skills and a desire to learn. With 6+ years of experience developing talented teams for a diverse variety of organizations and clients. Gained expertise in people management, web-based advertising, and brand consulting. Currently looking for a position with an organization where I can utilize my existing skill set and knowledge to increase company profitability. Effective problem solver, able to assess situation and identify solutions. Pay close attention to interactions and use active listening skills to determine specific needs. Able to develop rapport across a broad range of diverse personalities and demographics. Work as part of a team and maintain a professional and positive environment.

Timeline

Nursing Assistant

Alhambra Health & Rehab
02.2022 - Current

Management Intern

Help Me Donate
01.2021 - 02.2022

Supervisor / Viva Glam Product Ambassador / Customer Service

MAC Cosmetics
06.2017 - 11.2020

Store Supervisor

Victoria's Secret & PINK
05.2014 - 05.2017

Associate Degree -

St. Petersburg College

Bachelor of Business Management -

University of South Florida

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Jihane Rahmouni