Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jihanne Manasse

ORLANDO,FL

Summary

Dynamic Quality Assurance Representative with a proven track record at Thompson Consulting Services and 24HRC, excelling in quality processes and management collaboration. Skilled in collecting data and QC reporting, I effectively enhance operational efficiency while fostering strong relationships with coworker. Committed to achieving excellence through meticulous performance assessment and proactive problem-solving. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Assurance Representative

24HRC
04.2025 - Current
  • Collaborate with Government and third-party supervisors, crew foreman, equipment operators, archeological monitors, debris monitors, safety officers, project managers, and client representatives.
  • Document condition of the property, roads in the immediate vicinity, and public and private property on which crews work.
  • Be in possession of and wear proper PPE at all times. Including but not limited to: hard hat, high visibility vest, hard-toe shoes, protective eye-wear, and a mask/respirator.
  • Monitor and electronically capture documentation relating to the operation and eligibility of debris in accordance with the contract specifications including collection and staging of various types of debris, hauling of various types of debris either to a temporary debris management site or a final disposal facility, reduction of vegetative debris at a temporary debris management site, and final haul out of reduced debris to final disposal facility.

Debris Monitor

Thompson Consulting Services
10.2022 - 04.2025
  • Identified tasks to be completed and prioritized according to purpose, need, and time restraints.
  • Reported known or suspected problems, issues or concerns to appropriate staff.
  • Used appropriate terminology to accurately record incidents in system.
  • Developed and executed initiatives to improve environmental knowledge and awareness.
  • Monitor and electronically capture documentation relating to the operation and eligibility of debris in accordance with the contract specifications including collection and staging of various types of debris, hauling of various types of debris either to a temporary debris management site or a final disposal facility, reduction of vegetative debris at a temporary debris management site, and final haul out of reduced debris to final disposal facility.

Truck Driver

Black Pearl
10.2018 - 08.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected load security and checked for damages.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.

Leisure Sales Manager

Rosen Plaza Hotel
12.2014 - 02.2018
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Maynard Evan High
Orlando, FL

Business Administration And Management

Valencia College
Orlando, FL

No Degree - Hospitality Administration And Management

Florida Technical College
Orlando, FL

Skills

  • Call analysis feedback
  • Call analysis
  • Quality assurance
  • QC reporting
  • Management collaboration
  • Supervisor collaboration
  • Performance assessment
  • Performance evaluation
  • Quality processes
  • Report creation

Certification

  • Licensed Real Estate - February 2024-September 2025
  • Certified Hazwoper - March 2025-present
  • Certified OSHA 30 - July 2025-Present
  • Certified 40-Hour-EM 385 - July 2025-Present

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Quality Assurance Representative

24HRC
04.2025 - Current

Debris Monitor

Thompson Consulting Services
10.2022 - 04.2025

Truck Driver

Black Pearl
10.2018 - 08.2022

Leisure Sales Manager

Rosen Plaza Hotel
12.2014 - 02.2018

High School Diploma -

Maynard Evan High

Business Administration And Management

Valencia College

No Degree - Hospitality Administration And Management

Florida Technical College