Jihnny Duverson
Boynton Beach,FL
Summary
Empathetic Client Care Coordinator recognized for high productivity and efficient task completion. Excel in client communication, problem resolution, and workflow management, ensuring smooth operations. Strong in active listening, empathy, and patience, which facilitate exceptional service delivery and client satisfaction. Adapt quickly to new challenges and committed to enhancing client experience through continuous improvement.
Overview
9
9
years of professional experience
Work History
Client Care Coordinator
American In Home Care
Delray Beach , FL
2021.01 - Current
- Collaborated with marketing team on campaigns targeting existing customers.
- Identified opportunities for process optimization and recommended changes accordingly.
- Prepared presentations for management summarizing the progress of client programs.
- Collected deposits or payments and arranged for billing.
Administrative Assistant/Senior Customer Service Representative
American In Home care
Delray Beach , FL
2016.03 - 2019.06
- Answered questions from customers regarding products and services offered by the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Sales Associate Supervisor
TJ Maxx, TJX Companies
Delray Beach , FL
2016.01 - 2019.05
- Conducted regular meetings with the sales team to discuss objectives, promotions, and other relevant topics.
- Reviewed inventory levels on a daily basis and placed orders as needed.
- Ensured that all customer inquiries were addressed promptly and professionally.
- Implemented plans for controlling costs associated with labor hours and materials used in the store.
Education
Bachelor of Science - General Management
Palm Beach State College
Lake Worth, FL2024-05
Skills
- Healthcare operations
- Medical Terminology
- Team Supervision
- Care Planning
- Scheduling
- Performance monitoring
- Consultative Sales
- Documentation
- Goal Setting
- Insurance Practices
Languages
Creole
Professional
French
Limited
Timeline
Client Care Coordinator
American In Home Care
2021.01 - Current
Administrative Assistant/Senior Customer Service Representative
American In Home care
2016.03 - 2019.06
Sales Associate Supervisor
TJ Maxx, TJX Companies
2016.01 - 2019.05
Bachelor of Science - General Management
Palm Beach State College
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