Jihoon Kim
San Jose,CA
Summary
Detail-oriented technology professional with a strong commitment to continuous learning and development. Proven ability to thrive in challenging environments, leveraging collaboration skills to drive innovative solutions. Seeking to contribute to a reputable organization that values growth and teamwork.
Overview
13
13
years of professional experience
Work History
Trust and Safety Policy Analyst
ERG/YOH for Google
01.2025 - Current
- Reviewing AI text based prompts for policy violations
- Provide feedback regarding outputs for the learning model
- Report any trends and grey areas
- Evaluate thousands of AI-generated outputs to further train a machine learning model, ensuring compliance with T&S policies, including Hate Speech, Harassment, Violence & Gore, Sexual Content, Dangerous Content, Financial/Legal/Medical Advice, Obscenity & Profanity, and Sensitive PII.
Trust and Safety Associate
Accenture at Meta
Fremont, CA
06.2021 - 11.2023
- Perform daily review on reported violating content
- Responsible for reviewing app content making sure users meets company policy standards
- Analyze and correct complex violations within the meta data while reviewing information according to frequent updates
- Cooperate with co-workers to enforce constant changes in policies and keeping eachother up to date on latest trends
- Escalate and follow up on violations through infrastructure
Content Review Analyst
Collabera/BCForward at Facebook
Mountain View, CA
06.2016 - 06.2021
- Reviewed content for policy violations by users for multiple queues
- Simultaneously cross trained on 3-6 projects/queues (including OT projects)
- Adjusted policies accordingly while collecting data escalations to provide feedback regarding gray areas
- Collaborated with team members to improve workflow
Content Review Analyst
BCForward at Google
Mountain View, CA
01.2015 - 01.2016
- Specialized in content moderation, analyses, and reviews
- Perform daily review of reported violations by users
- Responsible for reviewing app content that meets Google Policy Standards written and verbal instructions
- Analyzed complex policy violations within the metadata, reviews related information according to frequently updated policies, optimizes workflows, and identifies violating patterns within the workflow
Quality Inspection
ZoMazz
Mountain View, CA
08.2012 - 12.2015
- Performed inspections on manufacturing equipment to ensure quality products in production line and maintaining optimal temperatures and belt speed
- Maintained a scrap rate below 5% by frequently inspecting production lines and communicating issues to managers
- Verified and inspected incoming raw materials to ensure products meet company standards
Call Agent
Language Line Solution
Monterey, CA
11.2011 - 07.2012
- Provided on-demand and onsite language interpretation/document translation services worldwide for different organizations - Properly transferred over 100 client calls daily to be interpreters
- Handled inbound customer service complaints and questions from a variety of customers in a timely and accurate fashion
- Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Education
graduated -
Monterey Adult School
Monterey01.2003
Skills
- In Process Quality Assurance
- Customer Service
- Professional Communication abilities
- Attention to detail
- Time management
- Adaptability
- Data Analysis
- Compliance
- Policy analysis
- Content moderation
- Machine learning
- Trend reporting
- Effective communication
- Team collaboration
Websites
Languages
- English, Fluent
- Korean, Intermediate
Timeline
Trust and Safety Policy Analyst
ERG/YOH for Google
01.2025 - Current
Trust and Safety Associate
Accenture at Meta
06.2021 - 11.2023
Content Review Analyst
Collabera/BCForward at Facebook
06.2016 - 06.2021
Content Review Analyst
BCForward at Google
01.2015 - 01.2016
Quality Inspection
ZoMazz
08.2012 - 12.2015
Call Agent
Language Line Solution
11.2011 - 07.2012
graduated -
Monterey Adult School
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