Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Interests
Timeline
Generic
JIJI THOMAS

JIJI THOMAS

Naperville,IL

Summary

Certified and results-driven Scrum Master with over 2.5 years of experience leading Agile teams in delivering high-quality software solutions. Proven expertise in facilitating Scrum ceremonies, removing team impediments, and driving continuous improvement across cross-functional teams. Skilled in applying Scrum, Kanban, Azure Devops & Trello to ensure timely delivery, stakeholder alignment, and team performance. Adept at fostering self-organizing teams, coaching Agile best practices, and managing delivery in regulated industries such as healthcare, Mobile app development & Product development.

Professional Agile facilitator committed to driving team success and delivering high-value projects. Proven track record in guiding teams through Agile transformations and optimizing workflows to enhance productivity. Known for strong focus on collaboration and adaptability to evolving project needs, ensuring consistent achievement of goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Scrum Master/ Project Coordinator

Pragmatrix Technology LLC - Achieve Clinics, LA
12.2024 - Current
  • Led requirement gathering sessions through structured client meetings, stakeholder interviews, and discovery workshops to understand product goals, workflows, and constraints; captured high-level requirements using Confluence and Google Docs for ongoing traceability.
  • Designed initial user workflows and wireframes in Figma, aligning on the end-user journey; leveraged team skill matrix to allocate frontend and backend tasks effectively, ensuring optimal resource utilization.
  • Created and maintained a well-structured product backlog, writing user stories with clear descriptions, story points, priorities, and acceptance criteria; conducted regular backlog grooming sessions to refine and revalidate scope.
  • Facilitated Sprint Planning by selecting high-priority items from the refined backlog, moving stories into the active sprint board, and ensuring alignment with business objectives.
  • Tracked daily progress and blockers through standups, proactively identifying and resolving impediments to maintain sprint velocity and delivery timelines.
  • Oversaw QA by reviewing developer demos, verifying pull requests, and ensuring code was tested and deployed on the dev portal; worked closely with the RTE and development leads to confirm successful code merges.
  • Organized and led Sprint Reviews with stakeholders, demonstrating completed work, capturing feedback, and updating Jira stories with any requested changes or enhancements.
  • Conducted Sprint Retrospectives using the 4Ls technique (Liked, Learned, Lacked, Longed for) to foster continuous improvement and psychological safety within the team.
  • Documented retrospective action items and enforced standardized documentation practices across the team to ensure clarity and accountability.
  • Managed feedback loops by updating Jira user stories with client feedback and ensuring that necessary changes were incorporated into upcoming sprints.
  • Collaborated with the management team to plan the Phase 1 release, prioritizing high-value items and setting realistic delivery timelines with a focus on quality.
  • Led go-live planning and production readiness, coordinating cross-functional support to monitor and resolve post-deployment issues during launch.
  • Client: Achieve Clinics - LA
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Project coordinator/ Scrum master

Pragmatrix Technology LLC - NYBC, New York
08.2024 - Current
  • Collaborated with clients to analyze and understand maintenance requirements, identifying areas for both defect resolution and feature enhancement.
  • Proactively resolved team access dependencies related to tools such as Citrix, LastPass, Oracle Forms, Websearch, and NYBC Dashboards, enabling seamless issue resolution and development progress.
  • Fostered a transparent communication environment between stakeholders, developers, and product owners to ensure alignment on priorities and expectations.
  • Partnered with Product Owners to refine and prioritize the product backlog, ensuring timely resolution of production issues and delivery of critical enhancements.
  • Facilitated Agile ceremonies including daily standups, sprint planning, sprint reviews, and retrospectives, supporting a high-performing development team.
  • Coached teams on Agile best practices such as story writing, estimation, and effective sprint planning, reinforcing the Scrum framework and continuous improvement culture.
  • Worked closely with engineering teams to set realistic expectations around feature scope and sprint timelines, ensuring sustainable delivery.
  • Actively identified and analyzed root causes of blockers, proposed actionable solutions, and followed through to resolution to maintain sprint velocity.
  • Led and facilitated client requirement workshops to gather detailed insights and translate them into actionable user stories with clear acceptance criteria.
  • Ensured team alignment and collaboration through daily stand-up meetings, tracking task progress and addressing roadblocks early.
  • Provided guidance and hands-on training on Agile tools such as Jira and Confluence, driving consistent usage for task tracking and documentation.
  • Reported sprint progress and updates during weekly client meetings, ensuring visibility into current workload, completed items, and upcoming priorities.
  • Client: Achieve Clinics - LA
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Scrum Master/ Business Analyst

Pragmatix Technology LLC - HMR, Boston
12.2022 - Current
  • Developed and enhanced iOS and Android applications to meet evolving user needs and business requirements, ensuring responsiveness and usability across devices.
  • Collaborated closely with UX designers to style and design intuitive mobile app interfaces, presenting designs for client review and securing approvals before implementation.
  • Performed comprehensive functional and regression testing using Sauce Labs, identifying and documenting bugs to ensure optimal performance and user experience.
  • Maintained detailed testing documentation, outlining test plans, results, and resolutions for audit and traceability.
  • Led the deployment and release process of mobile apps to the Google Play Store, aligning delivery with project timelines and quality standards.
  • Coordinated closely with the development and QA teams to ensure full team availability during production deployment, proactively handling issues to enable a smooth go-live experience.
  • Post-deployment, ensured that the team was actively involved in verifying app functionality in the live environment and gathering early user feedback for continuous improvement.
  • Managed Salesforce account data, including account creation, maintenance, and cleanup of outdated records to improve system performance and data accuracy.
  • Acted as a liaison between business stakeholders and developers, gathering feature requirements, clarifying goals, and translating them into actionable development tasks.
  • Contributed to the design of new screen interfaces that enhanced mobile app usability and visual consistency.
  • Utilized Jira to manage sprint tasks, track bugs, and monitor issue resolution timelines.
  • Maintained robust and accessible project documentation in Confluence, promoting team-wide knowledge sharing and alignment across sprints.
  • Client: New york blood center - NYBC (New york)
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.

Education

MBA - Human Resource/ IT

Nagpur University, Green Heaven Institute of Management & Research
03.2012

Bachelor - computer Application in Computer Science

Tripura university
03.2010

Skills

  • Agile & Scrum Expertise
  • Scrum, Kanban, Trello & Agile Principles
  • Sprint Planning, Daily Standups, Reviews, Retrospectives
  • Backlog Grooming & Prioritization
  • Technical Proficiency
  • SDLC Understanding
  • CI/CD Pipelines (GitHub Actions)
  • Version Control (Git, GitHub)
  • Automation Testing Frameworks (Cypress)
  • Cloud Concepts (AWS, Azure – foundational level)
  • Tools & Collaboration
  • Jira, Trello, Azure Board (Agile Boards & Dashboards)
  • Confluence (Documentation)
  • Slack, Microsoft Teams (Team Communication)
  • Figma (Wireframes)
  • Leadership & Coaching
  • Agile Coaching & Team Facilitation
  • Stakeholder Engagement & Conflict Resolution
  • Team Enablement & Continuous Improvement
  • Cross-Functional Collaboration (Product, QA, DevOps)
  • Domain Knowledge
  • Healthcare IT Systems & Terminologies
  • HIPAA Compliance Awareness
  • API Integration and Data Workflow Coordination
  • Meeting facilitation
  • Risk identification
  • Kanban knowledge
  • Backlog grooming
  • Stakeholder management
  • User story creation
  • Retrospective analysis
  • Adaptive leadership
  • Lean principles
  • Customer interaction
  • Development team trainings
  • Meeting participation
  • Requirements gathering
  • Resource allocation
  • Public speaking
  • Backlog management
  • Leading scrum meetings
  • Teamwork and collaboration
  • Scrum methodology
  • Work Planning and Prioritization
  • Conflict resolution
  • Assigning work
  • Documentation and reporting
  • MS office
  • Client relations
  • Agile metrics tracking
  • Agile coaching
  • Project management
  • Sprint planning

Accomplishments

  • Collaborated with a cross-functional team of 15 in the development and delivery of the PragLife healthcare product using Agile methodology.
  • Supervised and coordinated the efforts of 20 staff members across design, development, QA, and UAT.
  • Documented and resolved form validation and access control issues, leading to a 30% reduction in support tickets.
  • Achieved faster sprint velocity by introducing Jira-based automation for backlog grooming and reporting tasks.
  • Achieved 100% sprint completion rate through effectively facilitating daily stand-ups and removing blockers during CI/CD readiness tasks.
  • Resolved a product usability issue by conducting consumer testing, leading to improved form layout and increased submission accuracy.
  • Achieved on-time delivery of a mobile release by completing release planning and QA coordination with accuracy and efficiency.

Certification

  • Professional scrum master I
  • Professional scrum master II
  • Professional Agile Leadership I
  • Scaled Professional scrum
  • Oracle SAP E- Learning
  • SAFe 6.0 Framework

Languages

English
Full Professional
Hindi
Full Professional

Interests

  • Backpacking and Hiking
  • Volunteering
  • Music
  • Gym Workouts

Timeline

Scrum Master/ Project Coordinator

Pragmatrix Technology LLC - Achieve Clinics, LA
12.2024 - Current

Project coordinator/ Scrum master

Pragmatrix Technology LLC - NYBC, New York
08.2024 - Current

Scrum Master/ Business Analyst

Pragmatix Technology LLC - HMR, Boston
12.2022 - Current

Bachelor - computer Application in Computer Science

Tripura university

MBA - Human Resource/ IT

Nagpur University, Green Heaven Institute of Management & Research

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