Jijo Johnson
ICT Engineer
Doha
Summary
Being a committed team player, want to be a part of a renowned organization, to contribute towards the growth of the Organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of
the organization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
ICT Technical Support Enginer
Telephony communication and technoligies
Doha
06.2021 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Installing, Configuring maintaining and troubleshooting desktops, laptops.
- Programming and replacement of CCTV system, including , IP cameras, DVRs, and power supplies
- Configuration and Installation of routers switches and wireless controllers.
- Windows server installation and configuration
- Administration of CUCM (ip phones)
- Administration of Avaya telephone system
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Created VPN infrastructure and allowed for secure remote connections.
- Microsoft outlook configuration and troubleshooting.
- Fire wall installation
Data Entry Operator
Elegancia Joinery Company WLL
Industrial Area
10.2019 - 05.2021
- Updating and managing share point
- Updating and managing SAP
- Scan documents and print files, when needed
- Keep information confidential
- Respond to queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
- Preparing Logs
- Preparing monthly and weekly reports
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
Technical Support Associate
Teleperformance
bangalore
08.2017 - 10.2019
- Addressing user tickets regarding hardware, software and network issues.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Offered remote support for cloud-based and web-based clients via phone.
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until we resolve an issue
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
IT Support Engineer
Minacs PVT Ltd
Bangalore
02.2017 - 07.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Assembling and disassembling of computer
- OS installation, application software and its maintenance.
- Trouble Shoot and Maintain Network Printer
- Maintaining and troubleshooting desktop and server computer
- Installation of operating system such as Windows XP, 7,8,10, Linux Ubuntu etc.
Education
Diploma - Computer Engineering`
Noorul Islam Polytechnic Collage
Kanyakumari, Tamil Nadu, India 04.2013 - 04.2015
+2 - Computer Science
GVHSS
Kottarakar,Kerala, India 06.2011 - 03.2013
10th -
Ghss Pooyapplly
Kerala,India 06.2010 - 03.2011
Certification
Fortinet Network Security Expert 1
Timeline
ICT Technical Support Enginer
Telephony communication and technoligies
06.2021 - Current
Data Entry Operator
Elegancia Joinery Company WLL
10.2019 - 05.2021
Technical Support Associate
Teleperformance
08.2017 - 10.2019
IT Support Engineer
Minacs PVT Ltd
02.2017 - 07.2017
Diploma - Computer Engineering`
Noorul Islam Polytechnic Collage
04.2013 - 04.2015
+2 - Computer Science
GVHSS
06.2011 - 03.2013
10th -
Ghss Pooyapplly
06.2010 - 03.2011