Jill Rockwell
Blanchardville,WI
Summary
Efficient individual bringing strong background maintaining flowers, houseplants and succulents. Proficient in customer service, keeps garden area clean and well stocked. Helps customers locate and select items, advise on flower selection. Creative displays and pot designs.
Overview
36
36
years of professional experience
Work History
Medical Assistant
Unity Point Health-Meriter
Madison, WI
02.2016 - Current
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Cashier, Customer Service, Planting
Kopkes Fruit Of The Bloom
Oregon, WI
04.2012 - 06.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Trained and mentored new sales representatives.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Assisted customers with finding requested plants and flowers.
- Unloaded plants and nursery items from delivery trucks.
Medical Assistant
UW Health
Madison, WI
03.1988 - 02.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
Education
No Degree - Medical Assisting
MATC
Madison, WI01.1988
Skills
- Display Building
- Garden Tool Use
- Floral Arrangement
- Customer Service
- Plant Selection
- Indoor Plant Care
- Plant Propagation
- Plant Identification
- Native Plant Knowledge
- Cash Handling
- Store Organization
- Retail Merchandising
- Customer Assistance
- Attention to Detail
- Merchandising and Display
- Friendly and Helpful
Timeline
Medical Assistant
Unity Point Health-Meriter
02.2016 - Current
Cashier, Customer Service, Planting
Kopkes Fruit Of The Bloom
04.2012 - 06.2021
Medical Assistant
UW Health
03.1988 - 02.2016
No Degree - Medical Assisting
MATC