JILANI NACEF
Project Manager
DOHA
Summary
Well-organized supervisor and team leader bringing over 18 years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Manager Team Leader
IHORIZONS-Supreme Judiciary Court
Doha
03.2023 - Current
- Completed assignments ahead of deadline.
- Worked with team of 39 professionals focused on meeting project needs.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Call Center Supervisor
SPECTRUM- MAALOMATIA
Doha
10.2022 - 04.2023
- Contribute to formulation of objectives for individuals and teams
- Hiring and integration of new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate crowds and take calls if necessary
- Find ways to optimize procedures and keep staff motivated
- Measure performance with key indicators such as call abandonment rate, calls on hold
- Ensure compliance with attendance policies, established procedures, etc
- Keep management informed of difficulties and problems
- Prepare monthly/annual reports on results and performance.
- Supervised 35 agents in providing excellent customer service to callers requiring assistance for issues
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Trained team members on performance metrics and consumer behavior identification
- Managed scheduling for agents and product specialists to foster increased productivity
- Improved average hold times, resolution rates and satisfaction scores through staff development
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices
- Analyzed customer feedback to identify improvement opportunities and develop action plans
PURCHASING, INVENTORY AND LOGISTICS MANAGER
SOUTH BUILDING GROUP QATAR
10.2020 - 09.2022
- Negotiates with selected suppliers and obtains quotations
- Coordinates and arranges site visits with contractors and end-users for obtaining necessary quotations
- Keeps close and frequent contact with suppliers to maintain up-to- date market and product information - Prepares and negotiates contracts with selected suppliers - Attends exhibitions/seminars for sourcing new suppliers and products with better price-performance
- Persuades suppliers to offer or extend rebate program
- Managing Procurement Activities - Verifies and authorizes procurement orders - Places orders and expedites deliveries - Prepares tender invitations and executes tender openings for selected items and compares tenders for procurement decisions - Sources alternative products with competitive prices, while striving to maintain better or comparable quality, standards and services
- Prepares and submits monthly cost saving report to Director of
- Finance - Provides suggestions to other departments to achieve cost savings while still fulfilling their requirements.
- Kept corporate departments and customers updated on critical shipments
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Directed shipping and receiving of wide range of products daily
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Selected, trained and developed logistics personnel to achieve high-performing teams
- Improved inventory accuracy by developing and implementing enhanced control systems
- Computed and created purchase orders in sage to monitor stock levels, verify purchase requisitions, and expedite customer orders
- Coordinated dispatching of 680 drivers to accomplish daily delivery requirements
- Negotiated transportation and logistics contracts to reduce shipping costs
Supply Chain Manager
TECHNOFLEX POULINA HOLDING
Sfax
09.2013 - 09.2020
- Establish and maintain production processes in accordance with requirements of ISO 9001 Standard
- Planning and directing production activities by determining production priorities in coordination with Sales Department in maintaining effective operations and cost factors
- Review production and operating reports and directs resolution of operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays
- Monitors schedules of delivery dates in order to plan production operations, or in event of equipment failure or operation problems
- Review daily production target activities and assure that results should be as plans
- Manage factory logistics and manpower deployment to sites
- Reviews production orders or schedules, to ascertain product data and specifications.
- Managing workflow in print shop by scheduling employees’ shifts, monitoring quality control, and ensuring that projects are completed on time and within budget.
- To support Sales and Operation Departments in realization of production and delivery completions
- Develops plans for efficient and practicable use of materials, machines, and manpower including overtime of workers if necessary - Coordinates production activities with procurement, maintenance, and quality control sections to obtain optimum production and utilization of human resources, machines and equipment’s
- Maintaining inventory of supplies and materials needed to complete projects - Review operations & confer with technical / administrative staff to resolve production problems - Coordinate with customers on items that are not clearly specified in the contract
- Check inventory of stock and non-stock items in Store to prevent over or under stocking of critical materials needed for production
- Visit customer sites whenever necessary and make sound technical decisions and deliver pro-active solutions according to customer demands.
- Organized and detail-oriented with strong work ethic
- Proved successful working within tight deadlines and fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Managed time efficiently in order to complete all tasks within deadlines
- Self-motivated, with strong sense of personal responsibility
- Resolved problems, improved operations and provided exceptional service
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Supervised 90 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
PRODUCTION MANAGER
KASCHKE COMPANY, TUNISIA, GERMANY ELECTRONICS/ELECTRICITY/ENERGY
Nabeul
09.2004 - 08.2013
- Supervises production engineering group including leaders, materials controllers, planning engineers
- Responsible for overall project inter-discipline coordination between members of operations support groups, throughout one or more project phases of detail design, fabrication, offshore installation and hook-up
- Lead discipline Production Engineer Supervises other production engineers in team
- Lead discipline Production Engineer identifies resource needs for project and communicate these regularly to Production Engineering Manager
- Manage timely progress reporting on project
- Understands full contractual scope of work, contract type and milestone schedules
- Review & understand estimates, ensure are correct
- Provide feedback to estimation dept
- Reviews construct-ability and ensure work execution plan is based on most productive option
- Conducts fabrication look ahead meetings or site meetings and prioritizes material and drawings to suit
- Responsible for documenting all scope of work changes (change orders) and coordinating AFC estimate updates
- Solves technical problems and initiates site queries to ensure work disruption is minimized and productivity is optimized
- Forecast fabrication requirements (deliverable inputs) to meet project contract schedule
- Highlights issues to Operations Engineer or Construction Manager
- Develops work pack index and sets priorities and deliverable dates for discipline teams
- Reviews input deliverable dates (material & drawings) and advises impact to fabrication schedule
- Participates in development of project fabrication execution plan to meet contract requirements most productively
- Leads project construct-ability program effort for fabrication
- Prepares project fabrication lessons learnt
- Identifies project risks and opportunities
- Establishes productive working relationship with client representatives
- Participates in QHSES initiatives and drive achieving objectives
- Follow company policies
- Reviews project scope of work, schedules, and specifications
- Understands requirements and deliverables
- Prepares Scope of Work and Task Listing
- Reviews monthly material reports
- Ensures and raises problems on material delivery
- Reviews material requisitions prior to order
- Checks grade, plate sizing assumptions
- Appraises fabrication management of any project issues which effect foretasted progress, productivity
- Attends production meetings and reports concerns
- Reports weekly fabrication progress and monitors production man-hours and productivity
- Reviews 4 week look ahead plans and identifies constraints ( material/ drawings )
- Managed continuous improvement initiatives to drive gains in quality, flow, and output
- Standardized production procedures, job roles, and quality assurance guidelines
- Reviewed work for quality and compliance with company standards and design specifications
- Resolved issues quickly to maintain productivity goals
- Partnered with leadership on recruiting, hiring and coaching production personnel
- Wrote and conducted formal performance reviews for production personnel
- Managed internal operational standards and productivity targets
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action
- Updated logs and submitted timely reports detailing activities in line with regulatory standards
- Analyzed production data and prepared reports for senior management
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Science - AUTOMATION COMPUTER INDUSTRY
CSFE
TUNISIA 09.2000 - 06.2004
Skills
Strong planning and organizational skillsundefined
Certification
INTERNAL AUDITOR ISO 9001 MANAGEMENT SYSTEM
Timeline
Project Manager Team Leader
IHORIZONS-Supreme Judiciary Court
03.2023 - Current
Call Center Supervisor
SPECTRUM- MAALOMATIA
10.2022 - 04.2023
PURCHASING, INVENTORY AND LOGISTICS MANAGER
SOUTH BUILDING GROUP QATAR
10.2020 - 09.2022
INTERNAL AUDITOR ISO 9001 MANAGEMENT SYSTEM
02-2018
Supply Chain Manager
TECHNOFLEX POULINA HOLDING
09.2013 - 09.2020
PRODUCTION MANAGER
KASCHKE COMPANY, TUNISIA, GERMANY ELECTRONICS/ELECTRICITY/ENERGY
09.2004 - 08.2013
Bachelor of Science - AUTOMATION COMPUTER INDUSTRY
CSFE
09.2000 - 06.2004
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