Jilaris Serra
Paterson,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Articulate, well versed in communication, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Motivated collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Detail-oriented with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Knowledgeable in medical terminology and scheduling.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
CityMD
07.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Receptionist/Accounts Receivable
BROGAN CADILLAC
12.2021 - 06.2023
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Reconciling billing slips with the bank deposits on a daily basis.
- Managed incoming calls with professionalism, directing inquiries to relevant departments without delay.
- Organized office documents and files, maintaining a clean workspace for optimal productivity.
- Reduced late payments by timely processing of invoices and consistent follow-up with clients.
- Developed strong relationships with clients through excellent communication and rapport-building skills.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
- Maintained accurate financial records through diligent data entry, contributing to overall company organization.
- Supported office staff by handling administrative tasks such as scheduling appointments and managing calendars.
- Collaborated with team members to ensure the smooth operation of daily tasks, fostering a positive work environment.
- Implemented new filing systems to improve document retrieval times, increasing overall office efficiency.
- Resolved client concerns quickly through effective problem-solving techniques and exceptional customer service skills.
- Promoted a professional image of the organization through courteous interactions with clients over phone or email.
- Optimized cash flow management by accurately recording payments received from clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported the accounting department during audits by providing necessary documentation and clarifications on account reconciliations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific departments.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained records by imaging invoices, debits, and credits.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
Receptionist/Cashier
Cresmont Toyota
08.2019 - 11.2021
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Team Member
Panera Bread
12.2018 - 08.2020
- Maintaining a high level of professionalism & patience while representing the company.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Frequently inspected production area to verify proper equipment operation.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Portioned and wrapped food to place directly on plates for service to patrons.
Team Member
Firehouse Subs
02.2018 - 10.2018
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate's in Accounting -
Passaic County Community College
Paterson, NJ01.2024
Manchester Regional High School
Haledon, NJSkills
- Spanish
- Organizational Skills
- Office Administration
- Medical Insurance
- HIPAA Compliance
- Payment Collection
- Attention to Detail
- Critical Thinking
- Excellent Communication
- Team Collaboration
- Active Listening
- Telephone Etiquette
- Decision Making
- Professionalism
- Interpersonal Skills
- Analytical Skills
- Stress Management
- Time Management
- Healthcare Industry Understanding
- Adaptability and Flexibility
- Empathy and Compassion
- Problem Solving
- Resourcefulness
- Registration and Scheduling
- Bookkeeping Support
- Data Entry Proficiency
- Resolving Problems
- Clerical and Filing Support
- 50 WPM Typing Speed
- Multi-Line Telephone Systems
- Medical Terminology
- Punctual and Hardworking
- Reliability and Dedication
- Delinquent Account Monitoring
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Customer Service Orientation
- Computer Literacy
- Invoicing and Collections
- Journal Updates
- Bank Statement Reconciliation
- Administrative Support
- Document Scanning
- Account Reconciliation
- Adaptability
- Safe Food Handling
- Food and Safety Standards
- Multitasking
- Strong Work Ethic
- Team Oriented
- Quick Learner
- Fast-Paced Environment
- Problem-Solving
- Cash Handling Experience
- Multitasking Capabilities
- Food Safety Knowledge
- Complaint Resolution
- Customer Relations
- Brand Representation
- Microsoft Outlook
- Complaint Handling
- Active listening
- Team player mentality
- Attention to detail
- Networking capabilities
- Self-motivation
- Goal-oriented mindset
Languages
Spanish
Timeline
Patient Service Representative
CityMD
07.2023 - Current
Receptionist/Accounts Receivable
BROGAN CADILLAC
12.2021 - 06.2023
Receptionist/Cashier
Cresmont Toyota
08.2019 - 11.2021
Team Member
Panera Bread
12.2018 - 08.2020
Team Member
Firehouse Subs
02.2018 - 10.2018
Associate's in Accounting -
Passaic County Community College
Manchester Regional High School