Jilary Galvan
Chicago,IL
Summary
Successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. I am focused on meeting customer expectations and achieving company goals. Drive success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Aire Ancient Baths
2019.06 - 2023.01
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Provided supportive link between external customers and internal operations.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Built, managed and coached insourced and outsourced teams.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Audited and documented processes and procedures for new accounts department.
- Directed staff and managed annual capital budget.
- Streamlined operations of multiple lines of business within organization.
Bartender/ Server
La Vaca Margarita Bar
2016.01 - 2018.12
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees by [Action].
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked over 300 daily IDs to verify ages and uphold Illinois liquor laws.
Education
The Soma Institute- The National School of Clinical Massage Therapy
Bachelor of Accountancy - Business Administration And Management
DePaul University
Chicago, IL01.2019
High School Diploma - undefined
Jane Addams High School
2013
undefined
Benito Juarez High School Academy
2011
Skills
- Coordinate Events
- Strategic Planning
- Public Health
- Team Assignments
- Priority Management
- Corporate Law
- Business Administration
- Quality Standards
- Policy Enforcement
- Training and Development
- Staff Discipline
- Leadership
Affiliations
- American Institute of Certified Public Accountants
- American Marketing Association
- American Institute of Certified Public Accountants
- Society of Human Resource Management
Certification
- Licensed Clinical Massage Therapist - 2021
- CAP - Certified Administrative Professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Aire Ancient Baths
2019.06 - 2023.01
Bartender/ Server
La Vaca Margarita Bar
2016.01 - 2018.12
The Soma Institute- The National School of Clinical Massage Therapy
Bachelor of Accountancy - Business Administration And Management
DePaul University
High School Diploma - undefined
Jane Addams High School
undefined
Benito Juarez High School Academy
- Licensed Clinical Massage Therapist - 2021
- CAP - Certified Administrative Professional
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