Open To Work
Hi, I’m
Jileane Rodriguez Caban
QA TESTER
Harwich,MA
Work Preference
Summary
Dynamic and detail-oriented professional with expertise in medical coding and billing, technical systems, and electronic medical record programs, seeking a challenging position to leverage skills and contribute to organizational success. Proficient in platforms such as Salesforce, Jira, and Confluence, coupled with extensive experience in Microsoft Windows programs to enhance operational efficiency. Committed to continuous professional growth while delivering exceptional customer service and achieving company objectives. Eager to combine technical knowledge with a customer-focused approach to drive success in a forward-thinking organization.
Overview
7
years of professional experience
Work History
NeoDeck Holdings, Ponce PR
QA Tester
09.2022 - 04.2025
Job overview
- Conducted comprehensive testing of software applications to ensure functionality and performance standards.
- Desing and execution of functional, regression and integration test.
- Proficient in using tools to report and track bugs (e.g., JIRA).
- Familiarity with Electronic Health Record (EHR) systems and their functionalities.
- Writing detailed test cases and technical reports
NeoDeck Holdings, Ponce PR
Customer Services (call center)
09.2020 - 09.2022
Job overview
Customer Service Representative – Electronic Health Records (EHR)
• Provided phone support to physicians and clinical staff using the EHR system.
• Assisted users with system navigation, functionality questions, and basic troubleshooting.
• Collected and documented detailed information on software bugs for the development team.
• Created and managed support tickets to ensure timely resolution of issues.
• Delivered clear communication and maintained high standards of customer service.
• Collaborated with internal teams to support product improvements.
Gatsby, Ponce PR
Customer Service, Recruiter
03.2018 - 09.2020
Job overview
- Exceptional customer service and ensuring positive client experiences.
- Merchandising and organization of store displays for accessibility and appeal.
- Inventory management and stock replenishment.
- Client outreach and promotion for wholesale sales.
- Team collaboration to achieve sales goals and customer satisfaction.
- Administrative support, including maintaining customer records and handling inquiries.
Education
National University College, Recinto de Ponce
Associate Degree from Medical Billing and Coding
01.2020
University Overview
Escuela Superior Juan Serrallés
High School
01.2015
University Overview
Skills
- Attention to detail to identify inconsistencies or issues
- Effective communication
- Time management
- Attention to detail
- Proactivity
- Willingness to lean
- Stress management
- Functional testing
- Requirements analysis
- Bug tracking and resolution
- Documentation skills
- Agile best practices
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
QA Tester
NeoDeck Holdings, Ponce PR
09.2022 - 04.2025
Customer Services (call center)
NeoDeck Holdings, Ponce PR
09.2020 - 09.2022
Customer Service, Recruiter
Gatsby, Ponce PR
03.2018 - 09.2020
Escuela Superior Juan Serrallés
High School
National University College, Recinto de Ponce
Associate Degree from Medical Billing and Coding
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