Jilesa Cherry
Jacksonville,Fl.
Summary
Results-oriented team player skilled in establishing rapport with clients. Passionate about building relationships, cultivating partnerships, and growing businesses.
Overview
12
12
years of professional experience
Work History
Sr. Claims Examiner
Prudential Life Insurance
Jacksonville, FL
05.2024 - Current
- Approved payment requests based on established guidelines and criteria.
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions.
- Resolved escalated complaints from clients regarding denied or delayed payments.
Home Health Aide
Senior Helpers
Jacksonville, FL
06.2023 - 06.2024
- Provided companionship and monitored health condition of clients.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Administered medications as instructed by physician or nurse practitioner.
Onboarding Operations Associate
Aston Carter
04.2021 - 06.2023
- Streamlined the lifecycle tasks of onboarding for new hire employees
- Educated new hire employees of company’s policies and procedures
- Processed compliance task for new hire employees including background checks, drug screens, and medical screenings in a timely manner.
Customer Service Representative
Citibank
01.2015 - 07.2019
- Evaluated customer account information to assess current issues and determine potential solutions
- Described promotional offers and used persuasive sales techniques to upsell services to encourage clients to apply for additional banking services
- Assisted clients with opening and closing accounts, applying for loans, and making sound financial decisions.
Accounts Receivable Specialist
Diversified Consultants' Inc
07.2012 - 01.2015
- Gathered required information from customers for settlement reviews and followed up on management determined results
- Prioritized accounts based on total amount owed and credit bureau reports
- Located debtors by using skip tracking and other strategies.
Education
Bachelor of Science - Sociology
Florida Agricultural And Mechanical University
Tallahassee, FL05-2026
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2021
Skills
- Microsoft Office
- AML
- Data Analytics
- Customer Service
- Verbal Communication
- File and Record Management
- PeopleSoft
- ChatGPT
Timeline
Sr. Claims Examiner
Prudential Life Insurance
05.2024 - Current
Home Health Aide
Senior Helpers
06.2023 - 06.2024
Onboarding Operations Associate
Aston Carter
04.2021 - 06.2023
Customer Service Representative
Citibank
01.2015 - 07.2019
Accounts Receivable Specialist
Diversified Consultants' Inc
07.2012 - 01.2015
Bachelor of Science - Sociology
Florida Agricultural And Mechanical University
Associate of Arts -
Florida State College At Jacksonville